- Be the escalation point for VIP customers as well as manage the upsell of products and management of all customers within your product group, including: Additional Providers, Additional Premises, Renewal of contracts, Upsell of third-party software
- Answering day to day customer queries (phone (TalkDesk) and email (SalesForce) in a friendly and efficient manner
- Create tickets for escalated issues within Salesforce - noting down all relevant details of the issue
- Provide client resolution as courteously efficiently as possible
- Triage customer tickets to correct ECL department if escalation is required
- Perform other duties, as needed
- Strong written and verbal communication skills in English
- Exceptional client communication skills.
- Experience in a multi-channel customer service call environment.
- Experience in dealing with clients in difficult situations and maintaining the highest level of service in high-pressure situations
- Good problem solving and critical thinking skills.
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Senior Customer Success Agent
3 weeks ago
Tandym Group Charlotte, United StatesA global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for managing the upsell of products and management of all customers within your product group, ...
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Senior Customer Success Agent
2 weeks ago
Tandym Group Charlotte, United StatesA global-based healthcare company is seeking a Senior Customer Success Agent to join their team in a Remote capacity. In this role, the Senior Customer Success Agent will be responsible for m anaging the upsell of products and management of all customers within your product group ...
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Commercial Real Estate Agent
2 weeks ago
Marcus & Millichap Charlotte, United StatesA day in the life of one of our Agents often includes: · Following the roadmap supplied by mentors and our training program in an entrepreneurial and at times - independent autonomous manner. · Participating in best-in-class training and ongoing skills-development workshops · ...
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Designated Managing Broker
1 week ago
eXp World Holdings Charlotte, United States Full timeDescription · Position at eXp Realty We are one of the with 2,000+ team members utilizing our virtual office called eXp world. This role is work-from-anywhere in the state of South Carolina. This role requires an active real estate broker license in the state of North Carolina.W ...
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Commissioning Agent
4 days ago
DataX Connect Charlotte, United StatesAre you a commissioning agent with hi-tech or mission critical experience? · Or a project/field engineer looking for a progression opportunity? · DataX Connect is currently representing a global MEP design firm who are looking for a performance driven, motivated Mechanical Commis ...
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Sales Operations Manager
3 weeks ago
The Redbud Group Charlotte, United StatesWe are looking for a Sales Operations Manager to join our wonderful band of misfits at The Redbud Group What makes a great Sales Operations Manager? This role requires an individual who is not only proficient in data analysis and team management but also possesses an entrepreneur ...
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Financial Professional
2 weeks ago
Summit Advisory Group Charlotte, United States Full timeWho are we? · At Summit Advisory Group, we have created a unique team-oriented atmosphere which facilitates the flow of information and expertise to everyone involved. Representing National Life Insurance Company, we provide marketing experience and a company who listens to its a ...
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Real Estate Sales Agent
2 days ago
Showcase Realty, LLC Charlotte, United StatesWe are in search of a Spanish-speaking Licensed Realtor · We are dealing with an influx of customers who need assistance with their housing goals, and our squad is unable to keep up with the demand for agents. · If you or someone you know has a knack for aiding people, has a knac ...
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Procurement Agent Senior
3 weeks ago
City of Charlotte Charlotte, United StatesOverview · The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology com ...
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Hilton Charlotte, United States Full timeGuest Service Agent FT- DoubleTree South Charlotte Tyvola( Job Number: · HOT0AL21) Work Locations · :DTH Charlotte Tyvola S NC US5624 West Park DriveCharlotte28217 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel ...
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Buyer/Planner
6 days ago
TalentBridge Charlotte, United StatesJob Description · Purpose: This position is responsible for procuring materials as required to satisfy the production needs of the business. Also responsible for continuous improvement in the procurement area as relates to processes and material availability. · Primary Responsi ...
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Insurance Sales Representative
4 days ago
The Kniess Agency Charlotte, United StatesTHE POSITION: Remote/Hyrbid · We meet with 10-15 clients per week with the ability to make $50K - $150K annually depending on part time or full time. · Reps are able to earn more after the first year. · This is a commission based position with bonuses and trip incentive opportuni ...
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Real Estate Sales Buyer'S Agent
1 week ago
Giving Tree Realty Charlotte, United StatesWe're searching for an ambitious, professional real estate sales buyer's agent for an exciting opportunity with our team. You'll be responsible for generating leads, working with prospective homebuyers, and continuously following up to close the deal. Applicants should be experie ...
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Procurement Agent
2 weeks ago
City of Charlotte Charlotte, United StatesIntroduction · Charlotte's local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Charlotte Water is an enterprise departme ...
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Director of Cardiovascular Imaging Education
3 weeks ago
Atrium Health Charlotte, United States Full timeJob Summary · Partners with senior leaders and department leaders to support breakthrough improvements in outcomes within cardiac imaging across the enterprise, including all regions. Advances the skill and complexity of the types of studies that we do across cardiology footpri ...
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Senior Application Support Engineer
3 weeks ago
Apex Systems Charlotte, United StatesApex is helping a popular bank hire a Splunk Engineer · Role – Splunk Engineer · Pay – Range starts at 65/hr W2 (cannot work C2C or provide sponsorship) · Duration – 12+ month contract (potential to convert, trying to create a new team for these CEs) · Location – 3 days a week in ...
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ServiceNow HRSD Developer
3 weeks ago
Vanguard Charlotte, United States Full timeCore Responsibilities · Will configure the platform (ServiceNow) to set up new functionality related to HR case management, knowledge management, dashboards, generative AI chatbot + predictive intelligent search capabilities, and guided employee journey workflows. · Will be respo ...
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ServiceNow HRSD Developer
3 weeks ago
Vanguard Charlotte, United States Full timeCore Responsibilities · Provides intermediate level system analysis, design, development, and implementation of applications and databases. Integrates third party products. · Translates technical specifications into code for moderately complex new or enhancement projects for inte ...
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Premium Guest Services Coordinator Full Time
2 days ago
American Airlines Charlotte, United States Full timeIntro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...
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Environmental Services Technician
7 hours ago
Atrium Health Charlotte, United States Full timeOverview · Atrium Health is seeking a part-time Environmental Services Technician. This position promotes environmental protection by maintaining healthy and safe medical facilities for employees and visitors. · Position Highlights: · Starting pay: $17.50/hour · Eligible for our ...
Senior Customer Success Agent - Charlotte, United States - Tandym group
Description
A global-based health care company is seeking a Senior Customer Success Agent to join their team.
The Senior Customer Success Agent will: