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    Director Of Operations - Chicago, United States - Support Center

    Support Center
    Support Center Chicago, United States

    2 weeks ago

    Default job background
    Description
    The Director of Operations is a key member of the Senior Leadership Team. The Director of Operations will lead and mentor the Company operations leaders.


    The Director of Operations will work closely with the Executive Leadership Team and plan, coordinate, and oversee operations activities in the Company and EDP dental practices.


    The Director's work with result in optimized operations and identification and implementation of cost effective systems and solutions to meet the current and evolving needs of the organization.


    Director of Operations Job Responsibilities:
    Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
    Establishes, implements, and communicates the strategic direction of the organizations operations
    Collaborates with other divisions and departments to carry out the organizations goals and objectives
    Oversees operational activities of the company
    Develops, leads and mentors operational leaders
    Ensures operations team leaders and their teams are properly trained

    Responsible for ensuring operational leadership and their teams have easy electronic access to revenue cycle metrics relating to the centers.

    Responsible for ensuring we have metrics and goals to measure performance that are well communicated and administered.
    Identifies, recommends, and implements cost effective processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials
    Ensures that departmental decisions and project plans such as those for staffing, development, organization, and facilities are in line with the organizations business plan and vision
    Establishes, communicates, and implements operations-related policies, practices, standards, and measures to ensure effective and consistent support and execution
    Develop process and workflow messaging for the field, ensuring that all communications to the practices are understandable, accurate and consistent
    Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects
    Collaborates with finance to establish operations and facilities budgets and administers the budgets
    Presents periodic performance reports and metrics to the Executive Leadership Team and or the Board of Directors
    Maintains knowledge of emerging technologies and trends in operations management
    Performs other related duties as assigned


    Ideal Candidates will:
    Be an effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
    Be able to keep up in the Elite Dental Partners environment by facing tasks and challenges with positive energy

    Pursue activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.

    Adhere to Company policies and standards of business conduct and compliance.
    Provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
    Maintain the perseverance to drive necessary change and be resilient and flexible
    Maintain regular communications with team members and be open to opinions and feedback
    Create a work environment in which people are able to perform to the best of their abilities
    Work to build employee morale and a professional, effective, and efficient working atmosphere
    Be excellent at building and maintaining strong, positive working relationships

    Required Skills/Abilities

    Excellent verbal and written communication that is clear, well organized and demonstrates an understanding of audience needs
    Ability to work independently and as part of a team
    Strong supervisory and leadership skills
    Excellent organizational skills and attention to detail
    Strong analytical and problem-solving skills
    Excellent project planning skills with ability to work on several projects simultaneously
    Extensive knowledge of the principles, procedures, and best practices in the dental industry
    Proficient with Microsoft Office Suite or related software


    Education and Experience:
    MBA preferred, or Bachelors degree in Business Administration, or other healthcare-related field required
    At least 10 years of healthcare-related experience including 5 years in upper management/relevant leadership role required


    Physical Requirements:


    Requires the ability to sit at a computer for hours at a time, and travel to and work in dental office locations.

    PI7ac4ebc06be
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