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Senior Engineer, IGA/IAM Support Operations - El Segundo, United States - Saviynt
Description
Saviynt's Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time.
The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience.
The world's largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.As an operations senior engineer, the primary responsibility will be to triage, update incident
tickets, and resolve technical issues through debugging, research, and investigation. Provide Level 3 support for our clients.
Responsabilities
Resolve technical issues through debugging, research, and investigation
Provide support for the system within agreed service levels
Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area
Provide technical oversight on P1/SEV1 incidents
Provide ongoing communication of ticket status per SLA
Attend customer facing status calls daily/weekly, when appropriate
Train, mentor, and host workshops for engineers on emerging technology, processes or level up new hires
Responsible for the maintenance of system configurations and process documentation, operating procedures, andinfrastructure support documentation
Help with operations after go-live, ensuring SLAs are adhered to and met
Work closely with business, Engineering, Infrastructure/DevOps and Security teams on activities related to supporting the IAM service offerings
Follow approved life cycle methodologies
Create knowledge documentation for testing, troubleshooting, mitigation, and resolution
Qualifications
Bachelor's or equivalent experience in Engineering or CIS/Cyber Security/IT field
4-5 years of customer facing Technical Support OR 3-4 years of industry experience in administration of Identity Management and Governance products in design, development, customization, configuration, and deployment
1-2 years as a technical lead and mentor or trainer
Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc
Experience with log analysis using tools such as Observe, Splunk, Loggly, etc
Understanding of SLAs and the importance of meeting SLAs
Ability to provide 24/7 on-call support as an SME (on a rotational basis)
Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline
Ability write and read complex MySQL/SQL queries that will be used to troubleshoot incidents
Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman
Experience with cloud platforms (AWS, Azure) and use of Elasticsearch
Knowledge of Java/J2EE
Experience in Unix Shell/Perl scripting
Knowledge of Microservices (Kubernetes or Spring Cloud)
Knowledge of and experience with cloud monitoring (Datadog, Dynatrace, etc) or similar industry technologies is preferred
Ability to excel in a team-oriented, project-based work environment
Strong critical thinking skills, and the ability to think on your feet, adapt and overcome
Strong interpersonal and business communication skills
Must be able to thrive in a fast-paced, high energy environment
Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on allother aspects that ensure full testing coverage
$100,000 - $125,000 a year
We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is $100,000 to $125,000 annually.
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world.
Your time at Saviynt will be worthwhile.You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up.
Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment.
If you're resilient and enjoy working in a dynamic high-growth environment you belong with us#J-18808-Ljbffr
