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Mason

    Pipeline - Customer Service - Mason, United States - Tailored Management

    Tailored Management
    Tailored Management Mason, United States

    1 week ago

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    Description

    Title:

    Customer Service Representative Schedule:
    Monday
    • Friday | Rotating Saturdays | 9:00 am 5:30 pm EST Location: Remote to Mason, OH | Must Pick up Equipment ON-SITE Compensation: $16/hr | Weekly Pay + Optional Benefits The world's largest eyewear company, controlling over 80% of the world's major eyewear brands.
    They make sunglasses and prescription frames from many designer brands including Chanel, Prada, Burberry, Vogue, and more. The company's wholesale distribution network reaches over 150 countries and is complemented by an extensive retail network of 10,000+ retail stores
    • Sunglass Hut, Pearle Vision, LensCrafters, Oakley, Ray Ban, and many more across the globe The Customer Service Representative provides high quality multi channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase the client's retail revenues and enhance the overall customer experience.

    Essential Job Functions:
    Assists customers telephonically and non-telephonically with service and support issues.

    Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

    Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

    Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and client expectations. Uses courteous and professional language. Works effectively in a team environment. Creates a win-win resolution to problems.


    Preferred Qualifications:
    High School or Equivalent Ability to produce quality and professional written correspondence with customers Ability to demonstrate and perform basic math Intermediate PC knowledge Working knowledge of Windows operating systems Commitment to providing resolution to customer issues on the first contact
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