Customer Service Manager - Dayton, United States - Miller

Miller
Miller
Verified Company
Dayton, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
We are currently seeking a skilled Customer Service Manager to join our team in Dayton, NJ.

  • Direct Hire
  • Onsite
  • Dayton, NJ 08810
  • Morning shift
  • 8:00am5:00pm
  • 110k yearly

Responsibilities:


  • Investigates and resolves customer issues such as delayed backorders, conducting root cause analysis to implement improvements with crossfunctional teams.
  • Leads, trains, and develops a team of highperforming Customer Service Representatives through meetings addressing priority orders, team objectives, training, and disseminating new company information.
  • Cultivates strong customer relationships, actively soliciting feedback on company performance, forecasts, and business trends, while troubleshooting supplier and customer satisfaction ratings.
  • Reviews, analyzes, and executes replenishment planning for designated product categories, managing purchase orders to support inventory plans and expediting orders based on customer demands and forecasts.
  • Supports inventory strategies and policies by maintaining and auditing system data for assigned product lines, including the customer product and pallet return process, customer credits, and short pays.
  • Provides input to the operations team to facilitate production and shipping schedules to meet requirements, communicating any changes that may negatively impact customers to sales/plant leadership.
  • Reduces slowmoving inventory (SLOB) by determining necessary supplies and materials for customer orders, managing the expedited sales order process during incentive programs.
  • Analyzes ordering patterns and sales data to aid in production and sales forecasting, communicating findings to plant leadership as necessary.
  • Performs any other duties as assigned.

Requirements:


  • Bachelor's Degree and 35 years of experience in a similar or related field.
  • Previous customer service leadership experience demonstrating growth and success.
  • Strongly preferred manufacturing experience.
  • B2B experience and account management required.
  • Intermediate Excel skills, including pivot tables, VLOOKUP's, and data visualization.
  • SAP experience preferred, but competency in other ERP systems will be considered.
  • Familiarity with lean manufacturing practices, AR/AP accounting, forecasting, and sales order processes.
  • Detailoriented with strong analytical skills, capable of multitasking effectively in a fastpaced environment.
  • Exceptional customer service skills, adept at handling issues in the best interests of both the customer and the company.
  • Entrepreneurial and selfstarting mentality, capable of driving efficiency and process improvement across the order management process.

Pay:
Up to $110,000.00 per year


Benefits:


  • 401(k)
  • Flexible schedule

Experience level:

  • 3 years
  • 5 years

Shift:

  • Morning shift

Weekly day range:

  • Monday to Friday

Experience:

Customer Service Manager: 3 years (preferred)

  • SAP
Warehouse Management: 3 years (preferred)

  • Lean manufacturing: 3 years (preferred)
Microsoft Excel: 4 years (preferred)
Inventory Management: 3 years (preferred)


Work Location:
In person
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