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Mason

    Customer Service Rep - Mason, United States - Global Channel Management

    Global Channel Management
    Global Channel Management Mason, United States

    1 week ago

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    Description

    About the job Customer Service Rep

    Customer Service Rep needs 2+ years of experience

    Customer Service Rep requires:

    • Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays.
    • 12:30pm start time and 3:30pm start time. The training 12:30pm until 9pm
    • REMOTE LOCAL CANDIDATES , Mason, OH
    Customer Service Rep duties:
    • The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
    • Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
    • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
    • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
    • Uses courteous and professional language.
    • Works effectively in a team environment
    • Creates a win-win resolution to problems.
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