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    Central Billing Office Specialist - Orlando, FL, United States - University of Central Florida

    University of Central Florida
    University of Central Florida Orlando, FL, United States

    1 week ago

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    Description

    Facilities and Business Operations:

    Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community.

    We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

    Join our dynamic Utilities and Engineering team as a Utility Billing Specialist, performing skilled specialized duties in assisting the Manager of Utilities Smart Infrastructure in meeting unit and division goals.

    You'll manage utility billing collection, processing, generation, and quality assurance for revenue recovery, audit, analysis, and support for complex accounts across multiple campuses.

    Your role is vital in providing all university-related utility billing data to internal and external stakeholders for utility operations, production, project support, engineering, state reporting, sustainability, and consistent reliable utility data overall.

    Manage weekly utility billing and export critical, time-sensitive billing files to the Workday system for invoicing customers.
    Handle all utility provider billing data received from automatic imports and manual entry of complex summary bills. Coordinate all university-related utility provider accounts and account changes, additions, or cancellations.
    Maintain complex system setup of utility production plant meters to ensure expected results for each commodity. Create and update all accounts, including complex chargeback accounts, virtual accounts, and split allocation accounts.

    Troubleshoot billing failures, review anomalies found during utility bill processing, and perform complex billing estimates and credits based on historical usage patterns.

    Schedule and manage the upload/download of all monthly meter readings and generate work orders for any failed meters or maintenance-related issues found during the billing process.

    Perform quality assurance and analysis of read data for daily operations, analyzing and evaluating outlier bills, and creating billing adjustments as needed.

    Execute and maintain existing bill capture workflow, coordinate with vendors for setup of bill capture automation, and obtain missing bills not posted to online service accounts.

    Conduct research and analysis of historical data collected for various stakeholders and produce utility production reports, KPI/KVI report updates, and analytic reports for utilities operation and compliance requirements.

    Manage share drive file storage for all UES Metering needs, process weekly charges to field work orders, and create and submit all UES Metering unit-level requisitions, purchase orders, and spend authorizations as required.

    Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla.

    General understanding of Energy/Units and General Utilities knowledge.
    Experience in Workday use/functionality.
    Proficiency with MS Office, with medium-to-advanced Excel skills (including pivot tables and charts, conditional functions/statements).
    Familiarity and understanding of general maintenance and utility-related terms and nomenclature.

    Additional Application Materials Required:

    If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment.

    We urge you to please take the time to complete the application in its entirety.

    Classification Title:
    Data Analyst II

    As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future.

    You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference.

    Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

    Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
    Paid time off, including annual and sick time off and paid holidays
    Retirement savings options
    Flexible work environment
    Facilities and Safety F&S - Utilities and Energy Services
    Monday – Friday, 8:00 AM to 5:00 PM

    The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m.

    As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.
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