IT Specialist - Orlando, United States - Reyes Beverage Group

Reyes Beverage Group

Verified Company

Orlando, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

Come join the largest beer distributor in the United States and be a part of our Performance Promise where we live out our company's purpose of connecting customers, consumers and brands every day, everywhere we operate.

At Reyes Beverage Group, we're proud to be the largest beer distributor in the United States — and distribute a growing number of spirits brands, too.

We deliver over 325 million cases annually to over 115,000 retail accounts across the nation.

Florida Distributing Company joined Reyes Beverage Group in 2011 and operates from a 290,026 square foot, state-of-the-art facility in the heart of Orlando, Florida.

We proudly sell and distribute the widest variety of world-class craft, imported and domestic beers throughout Central Florida, delivering over 18.2 million cases of beer each year to 6,640 retailers across six counties in Central Florida.

Responsibilities:

Position Summary:

The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.

*This position will require traveling to our distribution center in Kissimmee*
Position Responsibilities may include, but not limited to:

Network configuration & problem solving in Windows, Apple, and Citrix environments
Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment
Asset management of location's enduser devices (mobile, desktops, and laptops)
Procure, manage, maintain, & troubleshoot cellular and mobile devices
Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members
Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system
Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements
Assist business and Corporate IT with training employees on existing or new solutions
Provide onsite assistance for any RBD acquisitions and integrations
Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function

Qualifications:

Required Skills and Experience:

High school diploma or GED
Minimum of 23 years' experience with desktop support
Strong understanding of information systems and business processes
Ability to work with little or no supervision from direct manager
Ability to work in a fastpaced, highly technical environment
Demonstrable strong Customer Service experience
Any other duties as assigned
Excellent verbal and written communication skills
Proficient in Microsoft Office
This position must pass a postoffer background and drug test

Preferred Skills and Experience:

Bachelors' degree

Physical Demands and Work Environment:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions.

Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.