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    Expert IT Business Analyst - Oakland, CA, United States - PG&E Corporation

    PG&E Corporation
    PG&E Corporation Oakland, CA, United States

    4 days ago

    Default job background
    Full time Construction / Facilities
    Description
    Requisition ID #

    Job Category:
    Information Technology

    Job Level:
    Individual Contributor

    Business Unit:
    Information Technology


    Work Type:
    Hybrid


    Job Location:
    Oakland

    Department Overview

    The IT Meter to Cash Application Development team is responsible for software development and implementation of new functionality within the Customer Care and Billing system and its Direct Interfaces.

    This team works closely with the IT business analyst team to assure delivery of products and services that are top quality.


    Position Summary

    We are looking for an Expert Level IT applications design analyst in Customer Information team who can be a quick learner, thorough, organized, flexible to adapt in fast paced and dynamic environments.

    The analyst is mainly responsible for analyzing business requirements and developing function requirement and functional design documents.

    In addition, the analyst is responsible for analyzing O&M and project defects to determine business/technical impact and providing recommendation on fixing the defects.

    PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting.

    This compensation range is specific to the locality of the job.

    The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

    A reasonable salary range is:

    Bay Area

    Minimum:
    $122,000


    Bay Area Maximum:
    $194,000

    Job Responsibilities


    Ideation:
    Work with business organizations to guide/provide input regarding enhancement feasibility
    Using business process knowledge, proactively look for opportunities for system enhancements
    Evaluate and provide input to business needs and requirements
    Prepare estimates for customer requests
    Prepare preliminary mockups and designs


    Project:
    Analyze/assemble Functional/non-Functional requirements
    Provide technical expertise and assistance in designing, testing and developing applications
    Perform feasibility analysis, design and provide recommendations on the alternative solutions, project strategy and deliverable prioritization, as well as system alternatives or enhancements to current systems
    Prepare final functional requirement and functional design document
    Conduct walkthrough of deliverables with business and IT Stakeholders and obtain approval/signoff
    Provide Subject Matter Expert support to developers and testers
    Work with business to document and analyze project change controls
    Support stabilization of deployed code


    Maintenance:
    Troubleshoot potential system issues to determine if there is a defect
    Analyze production defects, identify business and system impacts and quantify problems
    Contribute to defect troubleshooting and solution design
    Assist business and technical teams with ad hoc requests
    Provide functional expertise to clients for resolving business issues

    Qualifications


    Minimum:
    ~ Bachelors Degree in Computer Science or job-related discipline or equivalent experience
    ~7 years experience in analyzing, designing and developing functional requirements, functional design, UX/UI design
    ~ Experience as Project Manager, high complexity


    Desired:
    Utility industry experience, job-related
    Experience with CC&B Application
    Oracle Utility C2M certified
    Minimum 5 years of experience with Oracle CC&B applications, and data modeling
    Working knowledge of relational databases (SQL experience)
    Working knowledge of UML
    Be able to work independently but within the framework of the team and product
    Be able to work well within a team setting
    Collaborate with cross functional teams to maintain efficiency, consistency and achieve successful implementation of system enhancement
    Working knowledge of MS Office suite of applications, including Word, Excel, PowerPoint, Visio
    Excellent verbal and written communication skills
    Working knowledge of Salesforce CRM application and data model
    Experience dealing with Call Center and/or Back Office centric business
    Understanding of database/schema architecture
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