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    Senior Strategic Account Manager - Salt Lake City, United States - AssistRx

    AssistRx
    AssistRx Salt Lake City, United States

    3 weeks ago

    Default job background
    Description
    The Senior Account Manager cultivates and maintains AssistRx's relationship with our Pharmaceutical manufacturing partners.

    In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist's features and services.

    The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders.

    Responsibilities

    Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience
    Establish and maintain a role as advisor to clients and colleagues
    Present new ideas and innovations to client to upsell and enhance their products and services
    Research high-level solutions for the client
    Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist's features and benefits
    Works with Client Services to solve complex support issues effectively
    Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust
    Determines most effective method of problem resolution by utilizing internal resources when necessary
    Primary point of contact for sales and service
    Determines most effective method of problem resolution by utilizing internal resources when necessary
    Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed
    Plan milestones and track progress
    Effectively keeps others adequately informed by presenting information to everyone involved

    Requirements

    Ability to effectively express ideas and thoughts verbally and in written form
    Exhibits good listening skills and comprehension
    Effectively keeps others adequately informed by presenting information to everyone involved
    Ability to define problems, collect data, establish facts and draw valid conclusions
    Bachelor's degree (B. A.) from four-year college or university or equivalent experience
    Minimum three years of experience working in a customer support and/or sales capacity role
    Experience working for or in Pharma
    Experience working with Pharmaceutical Brand Teams is essential
    Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired
    Technical skills a must

    Benefits

    Supportive, progressive, fast-paced environment
    Competitive pay structure
    Matching 401(k) with immediate vesting
    Medical, dental, vision, life, & short-term disability insurance

    AssistRx, Inc. is proud to be an Equal Opportunity Employer.

    All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

    All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.


    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    Sponsorship and/or work authorization is not available for this position.

    AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire
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