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Technical Support Engineer - Atlanta, United States - Vonage
Description
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning.
Why this role matters?
As a Technical Support Engineer (Generalist) for our API Support group, you will provide first-class support to our rapidly growing customer base.
What you will do?
Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Vonage service
Triage support requests by email, phone and chat
Communicate effectively (both verbal and written) with our customers and internal stakeholders
Collaborate with cross-functional teams to accelerate ticket resolution
Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
Capture knowledge, for customers who prefer solving their own issues without having to contact support
What you must have
Bachelor's Degree in Computer Science or related field
1-2 years of Technical Support experience in either the telecommunications or technology sectors
Strong communication skills
Proactive and customer-focused attitude
Any of the following are a plus:
Experience working with APIs and/or SDKs
Proficiency in Spanish or Portuguese
Work Hours: 12pm-8pm Eastern Time (M-F)
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