Jobs
>
Atlanta

    IT Support Engineer - Atlanta, United States - Cora Systems

    Cora Systems
    Cora Systems Atlanta, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    Job Description
    IT Support Engineer - US - East Coast based

    Who we are

    Cora Systems is one of the fastest-growing B2B SaaS businesses in Europe and the US, with offices in Ireland, UK, US, Poland & Croatia.

    Cora a Gartner magic quadrant supplier enables companies manage projects across complex value chains profitably and counts a number Fortune 100 companies as its customers.

    Cora has a team of over 120 and manages over $35bn of client projects across 52 countries. We have a strong company culture of openness and transparency.

    We aim for a fun working environment where our people enjoy their work and strive to do their very best for our clients and the business.

    Responsibilities

    The company is seeking to hire a Support Engineer, based ideally on the East Coast of the US, who will become part of our IT team that will provide guidance and support to internal and external customers.

    This position requires self-motivation to achieve whatever needs to be done in the best interest of the customer, while adhering to our company values.

    The support engineer will be a generalist i.e. cover a broad range of support areas without necessarily specializing in any one discipline.


    Cora operates primarily in a Windows based environment running MS SQL Server and the support engineer will be expected to have the ability to deploy, diagnose and support this environment.

    This is a key role with the following responsibilities and tasks, but this list is not exhaustive

    • Investigating and Responding to Helpdesk tickets within SLA's
    • Ownership of issues where necessary
    • Leading technical investigations
    • Diagnosing problems through log, events analysis etc. and implementing workable solutions
    • Conducting hardware investigations
    • Performance of customer upgrades and installs
    • Liaising with customers
    • Attendance and input at customer handover meetings
    • Cora IT Environment Support – External and internal backups, iis site creation and maintenance, server builds, hardware & software support for Cora laptops, application licensing and inventory controls, business applications support, access controls, Internal server monitoring & support
    • IT Security – Firewalls. McAfee EPO Orchestrator, support documentation, cyber security principles, SSO and IdP installation and configuration
    • 3rd party vendor management and assessment of proposed solutions
    • Microsoft Office 365 Admin Centers, including Exchange, Sharepoint, Teams, Azure Active Directory, Security and Compliance
    The ideal candidate
    We have a strong company culture of openness and transparency.

    We aim for a fun working environment where our people enjoy their work and strive to do their very best for our clients and the business.

    The ideal candidate for this role will be a strong self-starter with the following attributes:

    Excellent communication (oral and written) skills
    Professional phone manner
    Well-developed people skills, capable of building strong working relationships
    Attention to detail combined with an ability to see the bigger picture
    A positive outlook and constructive way of working with others
    Professional personality with a "getting things done" attitude
    3-5 Years' experience operating within a multi-disciplined support team
    Familiar with Project Management concepts
    Experience with change control frameworks
    A working knowledge of SQL and/or DBA experience would be a distinct advantage
    A degree in an IT discipline is essential

    If interested, please send your CV to

    Cora is offering a very competitive compensation package with this role. as well as the opportunity to grow your career and achieve your potential in a fast-growing dynamic company.

    Note:
    Applicants must be eligible to live and work in United States.

    The role is a hybrid role in that will be performed both from home and with regular attendance onsite in our customer offices as required.

    #J-18808-Ljbffr
  • Crossover for Work

    Support Engineer,

    1 week ago

    Crossover for Work Atlanta, United States

    Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Have you got what it takes? · Are you a tech-savvy problem solver with a passion for revolutionizing education through AI? ...

  • OneTrust

    IT Support Engineer

    3 weeks ago

    OneTrust Atlanta, United States

    Job Description · Job DescriptionStrength in Trust OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data wh ...

  • Coforge

    Alteryx Support Engineer

    2 weeks ago

    Coforge Atlanta, United States

    Job Description : · We at Coforge are hiring Alteryx Support Engineer with the following skillset: · Excellent knowledge in SQL and writing complex SQL Queries. · Excellent knowledge and hands on experience in Dimensional Modeling and Data Warehousing Concepts. · Extensive exper ...

  • Cogent Communications

    Customer Support Engineer

    15 hours ago

    Cogent Communications Atlanta, United States

    Company : · Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high ...

  • Axon

    Technical Support Engineer

    1 day ago

    Axon Atlanta, United States

    Your Impact: · Axon is seeking a high-energy, experienced Technical Support Engineer with expertise in customer service, computer networking, cloud solutions, Linux systems administration. This individual will play an instrumental role in supporting critical and escalated issues. ...

  • McLarens Global

    Technical Support Engineer

    15 hours ago

    McLarens Global Atlanta, United States

    Founded in 1932, McLarens is a leading independent global insurance services provider with offices and operations located around the world. With a focus on complex, commercial and niche markets, the company provides loss adjusting, claims and risk management services, forensic te ...

  • Sun Technologies

    Engineering Software Application Support

    5 hours ago

    Sun Technologies Atlanta, United States Contract Jobs

    Job Description · : Migrating data from RAZOR into GITLAB/Jira · Strong PM skills with Project Plan and execution · Strong communication skills · Deep GitLab/JIRA knowledge · Knowledge of RAZOR/CM Systems · Mandatory Requirements: · Must have experience migrating data from RAZO ...

  • Evernex

    Technical Support Engineer

    3 weeks ago

    Evernex Atlanta, United States

    Technical Support Engineer- Storage expert · As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts' team in charge of our MVS activity. · The Expert Support Engineers are responsible for guaranteeing t ...

  • JFrog

    Developer Support Engineer

    1 week ago

    JFrog Atlanta, United States

    At JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can ...

  • Let's Do This

    Product Support Engineer

    1 week ago

    Let's Do This Atlanta, United States

    The Role · We strive to deliver an impeccable product to our users, and a significant part of that vision is ensuring our product runs smoothly and that any issues are promptly addressed. · As a Product Support Engineer at Let's Do This, you won't just be a ticket solver. You wi ...

  • Gong

    Technical Support Engineer

    4 hours ago

    Gong Atlanta, United States

    Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, unde ...

  • NCR Atleos

    Software Support Engineer

    4 weeks ago

    NCR Atleos Atlanta, United States

    About NCR Atleos · NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. ...

  • Camlin Energy

    Technical Support Engineer

    1 week ago

    Camlin Energy Atlanta, United States

    WHAT TO EXPECT DAY TO DAY · We are seeking a Technical Support Engineer to join our dynamic team. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and outstanding communication skills. As a Technical Support Engineer, you will be res ...

  • EPSoft Technologies

    Production Support Engineer

    2 days ago

    EPSoft Technologies Atlanta, United States

    Job Description · Job DescriptionJob Title: Production Support Engineer (SRE & J2EE) Job Summary: A Production Support Engineer with Site Reliability Engineering (SRE) capabilities in a J2EE environment, equipped with problem-solving skills, plays a pivotal role in ensuring the s ...

  • Coforge

    Alteryx Support Engineer

    3 weeks ago

    Coforge Atlanta, United States

    Excellent knowledge in SQL and writing complex SQL Queries. · Excellent knowledge and hands on experience in Dimensional Modeling and Data Warehousing Concepts. · Extensive experience with Requirement analysis, design, development, customizations and implementation of Data Ware ...

  • Diverse Lynx

    Nova Support Engineer

    2 weeks ago

    Diverse Lynx Atlanta, United States

    Job Title: Nova Support Engineer · Location: Atlanta, GA (Day 1 onsite) · Duration: Fulltime · Job Description: · •Provide ongoing support and maintenance for existing NOVATime SaaS app. · •Diagnose and resolve technical issues related to NOVATime application and interfaces. ...

  • CareStream Dental LLC

    Technical Support Engineer

    3 weeks ago

    CareStream Dental LLC Atlanta, United States

    Job Description · Job DescriptionPOSITION SUMMARY · Technical Solutions Engineer (TSE) is a geographic resource responsible to provide escalated technical support to Carestream Dental customers, field personnel, dealers, and 3rd parties. The primary goal is to minimize the impact ...

  • Slip Robotics

    Support and Systems Engineer

    6 days ago

    Slip Robotics Atlanta, United States

    Job Description · Job DescriptionSupport and Systems EngineerDescription · Slip Robotics is a pioneering Series A startup leading innovation in the field of robotics and automation. Specializing in the development of autonomous mobile robots for the efficient loading and unloadin ...

  • Berry Appleman & Leiden

    Technical Support Engineer

    3 weeks ago

    Berry Appleman & Leiden Atlanta, United States

    Must report to the Atlanta office full-time. · Who we are: · BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying o ...

  • Siemens Energy

    Project Support Engineer

    4 weeks ago

    Siemens Energy Alpharetta, United States Full time

    Project Support Engineer · About the Role · Location United States of America Georgia Alpharetta Remote vs. Office Office/Site only Company Siemens Energy, Inc. Organization Gas Services Business Unit Service North America Full / Part time Full-time Experience Level Mid-level ...