- Provide ongoing support and maintenance for existing NOVATime SaaS app.
- Diagnose and resolve technical issues related to NOVATime application and interfaces.
- Perform routine monitoring and troubleshooting of processes to identify and address potential issues proactively.
- Document support processes, issues, and resolutions for knowledge sharing and continuous improvement.
- Stay abreast of industry best practices, trends, and advancements in NOVATime SaaS product.
- Support Experience
- Strong analytical and problem-solving skills with a keen attention to detail.
- Effective communication skills and the ability to collaborate with diverse teams.
- Experience in troubleshooting and resolving issues in a production environment
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Nova Support Engineer - Atlanta, United States - Diverse Lynx
Description
Job Title:
Nova Support Engineer
Location:
Atlanta, GA (Day 1 onsite)
Duration:
Fulltime
Job Description:
Qualifications:
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.