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    IT Support Engineer - Atlanta, United States - Exotec Solutions SAS

    Exotec Solutions SAS
    Exotec Solutions SAS Atlanta, United States

    2 weeks ago

    Default job background
    Description
    Exotec is at the forefront of technological excellence, redefining the relationship between humans and robots.

    Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.


    Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

    Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 600 ExoPeople around the world to help turn your ideas into a reality.

    The robotics revolution is just the beginning at Exotec. Will you be part of it?
    Responsibilities

    Provide first level contact and convey resolutions to user issues
    Provide orientation and guidance to users on how to operate new software and computer equipment
    Conduct remote and local troubleshooting for all members of the business unit
    Identify and suggest possible improvements on procedures
    Install, configure and manage network servers, endpoints and IT tools
    Monitor performance and maintain systems according to requirements
    Apply and monitor security processes defined by the global IT operations team
    Ensure good performance of our fleet of computers
    Implement corrective measures when necessary
    BS degree in Information Technology, Computer Science or equivalent
    Previous work experience assisting internal users as a Desktop Support Engineer, Technical Support Engineer or similar role, ideally within an international scale-up setting
    Hands-on experience with Windows and Linux (Ubuntu, Nginx, PostgreSQL)
    Knowledgeable in Azure Active Directory
    Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies: VPN IPsec, OpenVPN, Firewall, etc.
    An understanding of AWS IT infrastructure
    Ability to perform remote troubleshooting and provide clear instructions
    Excellent problem-solving and multitasking skills
    Knowledge of network security practices
    Tech savvy with working knowledge of office automation products, databases and remote control
    Stock option plan and company performance based bonus
    Comprehensive medical, dental and vision coverage
    Generous holiday pay and time off
    Retirement savings plan (401(k))
    Numerous training and development opportunities
    Exotec is an equal opportunity employer and all applicants will be considered without regard to race,

    religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or

    mental disability, medical condition, military or veteran status, genetic information, marital status,

    ethnicity, or any other protected classification, in accordance with applicable federal, state, and local

    laws. We provide an inclusive work environment that respects all differences.

    #J-18808-Ljbffr
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