- Handling critical customer cases requiring an advanced level of technical expertise in storage technologies
- Technical escalations management (meeting animation, RCA writing, etc...)
- Evernex Technical Academy
- Active on writing and teaching courses (Audience: Field Engineers, Support Engineers, and Experts)
- Maintaining and developing our storage laboratory (test platform, customer-type configurations, etc.)
- R&D projects
- Support for Sales and Presales teams
- Special Advisor for other Evernex activities (Professional Services, Spaas, IMAC & ITAD)
- Sharing the knowledge to all Evernex OPS Regions (50 countries & 700 Field/Support Engineers)
- Propose improvements related to:
- Diagnosis and troubleshooting methods
- Intervention procedures
- Evernex knowledge database
- Evernex Service Requests management solution
- Evernex monitoring solution
- Products Catalog (technical feasibility matrix)
- Key projects identified by the Global Technical Director
- Attend to the global 24/7 on-call duty team
- Minimum of 7 years Technical Support experience
- Experience in on-site technical support and remote technical support
- Extensive knowledge of high-end Storage technologies
- Bachelor's or master's degree in computer science
- Energetic and assertive with a strong presence
- Strong communication skills
- Problem-solving appetite/mindset
- Sens of priorities
- Diplomacy and organization skills
- Ensure the availability of services outside office hours, evenings, and weekends. Availability in case of escalation.
- Must comply with the internal QHSE Standard
-
Sr Support Engineer
4 days ago
AssuranceAmerica Atlanta, United StatesJOIN THE ASSURANCEAMERICA TEAM · Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team. · For 25 years, AssuranceAmerica has provided superior property and casualty insurance products through con ...
-
Support Engineer
5 days ago
Diverse Lynx Atlanta, United StatesPosition: Support Engineer · Location: Atlanta, GA · Duration: Full-Time · Responsibilities: · • Provide ongoing support and maintenance for existing NOVATime SaaS app. · • Diagnose and resolve technical issues related to NOVATime application and interfaces. · • Perform rout ...
-
IT Support Engineer
3 days ago
Cora Systems Atlanta, United StatesJob Description · Job Description · IT Support Engineer - US - East Coast based · Who we are · Cora Systems is one of the fastest-growing B2B SaaS businesses in Europe and the US, with offices in Ireland, UK, US, Poland & Croatia. Cora a Gartner magic quadrant supplier enables ...
-
IT Support Engineer
5 days ago
OneTrust Atlanta, United StatesStrength in Trust · OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rig ...
-
IT Support Engineer
2 weeks ago
Exotec Atlanta, United StatesExotec is at the forefront of technological excellence, redefining the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end cons ...
-
IT Support Engineer
2 weeks ago
Exotec Solutions SAS Atlanta, United StatesExotec is at the forefront of technological excellence, redefining the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end cons ...
-
IT Support Engineer
6 days ago
Cora Systems Atlanta, United StatesJob Description · Job DescriptionIT Support Engineer - US - East Coast based · Who we are · Cora Systems is one of the fastest-growing B2B SaaS businesses in Europe and the US, with offices in Ireland, UK, US, Poland & Croatia. Cora a Gartner magic quadrant supplier enables compa ...
-
IT Support Engineer
1 week ago
OneTrust Atlanta, United StatesJob Description · Job DescriptionStrength in Trust OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data wh ...
-
Support Engineer
1 week ago
Tata Consultancy Services Atlanta, United StatesResponsibilities: · •Provide ongoing support and maintenance for existing NOVATime SaaS app. · •Diagnose and resolve technical issues related to NOVATime application and interfaces. · •Perform routine monitoring and troubleshooting of processes to identify and address potentia ...
-
Technical Support Engineer
6 days ago
Evernex Atlanta, United StatesTechnical Support Engineer- Storage expert · As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts' team in charge of our MVS activity. · The Expert Support Engineers are responsible for guaranteeing t ...
-
Technical Support Engineer
2 weeks ago
Vonage Atlanta, United StatesVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true adv ...
-
Integration Support Engineer
1 week ago
Amazon Atlanta, United States· Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solution ...
-
Production Support Engineer
1 week ago
Innova Solutions Atlanta, GA, United StatesInnova Solutions is immediately hiring for a Data Support Engineer · Position type: 6 month Contract to hire · Permanent · Location: REMOTE · Data Support Engineer (Production Support) · We are looking for an ambitious Data Support Engineer who is customer centric and possess ...
-
Support Engineering Manager
1 week ago
Microsoft Corporation Atlanta, United StatesOverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come ...
-
Technical Support Engineer
2 weeks ago
Evernex Atlanta, United StatesTechnical Support Engineer- Storage expert · As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts team in charge of our MVS activity. · The Expert Support Engineers are responsible for guaranteeing ...
-
Alteryx Support Engineer
6 days ago
Coforge Atlanta, United StatesExcellent knowledge in SQL and writing complex SQL Queries. · Excellent knowledge and hands on experience in Dimensional Modeling and Data Warehousing Concepts. · Extensive experience with Requirement analysis, design, development, customizations and implementation of Data Ware ...
-
System Support Engineer
5 days ago
National Guard Employment Network Atlanta, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Technical Support Engineer
1 week ago
Vonage Atlanta, United StatesVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true adv ...
-
Support Escalation Engineer
2 weeks ago
Microsoft Corporation Atlanta, United StatesWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Technical Support Engineer
1 week ago
Camlin Group Atlanta, United StatesWHAT TO EXPECT DAY TO DAY · We are seeking a Technical Support Engineer to join our dynamic team. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and outstanding communication skills. As a Technical Support Engineer, you will be res ...
Technical Support Engineer - Atlanta, United States - Evernex
Description
Technical Support Engineer- Storage expert
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts' team in charge of our MVS activity.
The Expert Support Engineers are responsible for guaranteeing the highest level of technical expertise required for Evernex's MVS activity.
They are actively involved in the Evernex Global Experts Team to animate and lead the support on the storage technologies.
Thanks to a strong experience on IT environment, the experts are very familiar with other technical environments linked to the storage technologies such as SAN, Network, Unix and x86 Servers.
Key responsibilities:
Job requirements:
Desired skills:
Work conditions & environment:
Job location:
US, Europe, MEA, Asia
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed in this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
