- Provide customers with lightning-fast response and resolution times, combined with great communication, so they are delighted with the Vonage service
- Triage support requests by email, phone and chat
- Communicate effectively (both verbal and written) with our customers and internal stakeholders
- Collaborate with cross-functional teams to accelerate ticket resolution
- Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
- Capture knowledge, for customers who prefer solving their own issues without having to contact support
- Bachelor's Degree in Computer Science or related field
- 1-2 years of Technical Support experience in either the telecommunications or technology sectors
- Strong communication skills
- Proactive and customer-focused attitude
- Experience working with APIs and/or SDKs
- Proficiency in Spanish or Portuguese
-
IT Support Engineer
Found in: Lensa US 4 C2 - 5 days ago
OneTrust Atlanta, United StatesStrength in Trust · OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rig ...
-
IT Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Exotec Solutions SAS Atlanta, United StatesExotec is at the forefront of technological excellence, redefining the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end cons ...
-
IT Support Engineer
Found in: ZipRecruiter Test10S US C2 - 1 day ago
Cora Systems Atlanta, United StatesJob Description · Job DescriptionIT Support Engineer - US - East Coast based · Who we are · Cora Systems is one of the fastest-growing B2B SaaS businesses in Europe and the US, with offices in Ireland, UK, US, Poland & Croatia. Cora a Gartner magic quadrant supplier enables compa ...
-
IT Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Exotec Atlanta, United StatesExotec is at the forefront of technological excellence, redefining the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end cons ...
-
Support Engineer
Found in: Lensa US P 2 C2 - 12 minutes ago
Diverse Lynx Atlanta, United StatesPosition: Support Engineer · Location: Atlanta, GA · Duration: Full-Time · Responsibilities: · • Provide ongoing support and maintenance for existing NOVATime SaaS app. · • Diagnose and resolve technical issues related to NOVATime application and interfaces. · • Perform rout ...
-
Support Engineer
Found in: Lensa US 4 C2 - 6 days ago
PowerPlan Atlanta, United StatesOverview: · The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success ...
-
IT Support Engineer
Found in: ZipRecruiter Test10S US C2 - 2 days ago
OneTrust Atlanta, United StatesJob Description · Job DescriptionStrength in Trust OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data wh ...
-
Support Engineer
Found in: Lensa US 4 C2 - 18 hours ago
Tata Consultancy Services Atlanta, United StatesResponsibilities: · •Provide ongoing support and maintenance for existing NOVATime SaaS app. · •Diagnose and resolve technical issues related to NOVATime application and interfaces. · •Perform routine monitoring and troubleshooting of processes to identify and address potentia ...
-
Technical Support Engineer
Found in: Appcast US C2 - 2 days ago
Evernex Atlanta, United StatesTechnical Support Engineer- Storage expert · As part of our strong growth, Evernex is looking for several Expert support engineers for storage technologies, to join our experts' team in charge of our MVS activity. · The Expert Support Engineers are responsible for guaranteeing t ...
-
Software Support Engineer
Found in: Lensa US P 2 C2 - 10 minutes ago
Zelis Atlanta, United StatesSoftware Support Engineer - Healthcare Claims · The Software Engineer - Healthcare Claims position will be responsible for troubleshooting and post-release maintenance of our Visium claims repricing engine, associated interfaces and automation. · This Software Support Engineer ...
-
Technical Support Engineer
Found in: Lensa US P 2 C2 - 6 days ago
CAMP Atlanta, United StatesOverview · CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufa ...
-
Technical Support Engineer
Found in: Lensa US 4 C2 - 2 days ago
Evernex Atlanta, United StatesTechnical Support Engineer- Storage expert · In order to make an application, simply read through the following job description and make sure to attach relevant documents. · As part of our strong growth, Evernex is looking for several Expert support engineers for storage techn ...
-
Technical Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
Vonage Atlanta, United StatesVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true adv ...
-
Support Escalation Engineer
Found in: Lensa US 4 C2 - 2 days ago
Microsoft Corporation Atlanta, United StatesWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Nova Support Engineer
Found in: Lensa US 4 C2 - 10 hours ago
Diverse Lynx Atlanta, United StatesJob Title: Nova Support Engineer · Location: Atlanta, GA (Day 1 onsite) · Duration: Fulltime · Job Description: · •Provide ongoing support and maintenance for existing NOVATime SaaS app. · •Diagnose and resolve technical issues related to NOVATime application and interfaces. ...
-
Alteryx Support Engineer
Found in: Appcast Linkedin GBL C2 - 1 day ago
Coforge Atlanta, United StatesExcellent knowledge in SQL and writing complex SQL Queries. · Excellent knowledge and hands on experience in Dimensional Modeling and Data Warehousing Concepts. · Extensive experience with Requirement analysis, design, development, customizations and implementation of Data Ware ...
-
Technical Support Engineer
Found in: Lensa US 4 C2 - 1 day ago
Camlin Group Atlanta, United StatesWHAT TO EXPECT DAY TO DAY · We are seeking a Technical Support Engineer to join our dynamic team. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and outstanding communication skills. As a Technical Support Engineer, you will be res ...
-
Software Support Engineer
Found in: Lensa US P 2 C2 - 6 days ago
NCR Atleos Atlanta, United StatesAbout NCR Atleos · NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe ...
-
Product Support Engineer
Found in: Lensa US 4 C2 - 3 days ago
Let's Do This Atlanta, United StatesThe Role · We strive to deliver an impeccable product to our users, and a significant part of thatvision is ensuring our product runs smoothly and that any issues are promptlyaddressed. · As a Product Support Engineer at Let's Do This, you won't just be a ticket solver. Youwill b ...
-
Support Engineering Lead
Found in: Lensa US 4 C2 - 6 days ago
Edifecs Atlanta, United States· Support Engineering - Lead · Overview: · Edifecs is looking for a candidate to join the Encounter Management Support Engineering team. The goal of the role is to provide "Customer WOW" to the Edifecs client base and well as mentor team members. This opportunity will help the ...
Technical Support Engineer - Atlanta, United States - Vonage
Description
Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company
Why this role matters?
As a Technical Support Engineer (Generalist) for our API Support group, you will provide first-class support to our rapidly growing customer base. Our Support Engineers possess excellent communication skills, both talking and writing with our customers and internal stakeholders. They also have great judgment and personal organization habits to ensure every customer issue gets the right focus.
What you will do?
#LI-JS3