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Product Support Engineer - Atlanta, United States - Let's Do This
Description
The RoleWe strive to deliver an impeccable product to our users, and a significant part of thatvision is ensuring our product runs smoothly and that any issues are promptlyaddressed.
As a Product Support Engineer at Let's Do This, you won't just be a ticket solver. Youwill be integral to our product's success and the happiness of our users.Empoweredwith the tools, knowledge, and autonomy they need to take decisive actions, ourProduct Support Engineers work closely with Software Engineers, Product Managers,and QA teams to guarantee our users have the seamless experience they deserve.
You'll have the opportunity to dive deep into the product, understanding its intricacies,and not just resolving issues, but proactively identifying potential areas of concern.
There will be periods of time where newly signed relationships require in-person working sessions over a period of days for a seamless transition to our technology, so you will need to be willing to travel (across the US and to UK HQ as required) and be available for onsite support for the EO during certain blocks of time.
This will likely include some weekends (with TOIL), as most events take place on a Saturday. Once your accounts are up and running, you'll also travel for Quarterly Business Reviews ensuring we maintain regular and quality face time with our key US clientsThe salary range for this role is 80,000$ - 85,000$ per year
What You'll Do
Let's Do This is the online company getting people offline.
We exist to inspire people across the world to come together and experience moments that make them feel alive.
We're currently going after mass participation sports events (Marathons, Triathlons, 10Ks, 5Ks, swim races), where we're proud to be the global leader.
We're at a super exciting and rapid stage of our development.We now take over 1.5 million bookings every year, driving growth for our industry from large-scale races like the UK's London Marathon Events, Great North Run and San Francisco's Bay To Breakers to hero races like the Hackney Half, the London Triathlon, or grassroots races like those from RunThrough.
We've grown exponentially in the UK since our launch in 2017 and are now in the process of expanding within the US market with the same energy our brand represents.
We've raised $90M to date and were the fastest growing company on YCombinator, and our investors also include Tier 1 VCs NFX, EQT, and legendary individuals Serena Williams and Usain Bolt.
How did we do it?With an exceptional team.
The Let's Do This team brings in experience ranging from London's fastest growing start-ups to the world's biggest tech companies, including Facebook, Google, Deliveroo, King and Skyscanner.
We're passionate about finding fantastic talent to add to an already extraordinary group.Having just been named as one of the Europe's and the UK's top 100 startups 2022 by Otta and Top 15 Startups by Linkedin, it couldn't be a more exciting time to join our team.
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