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    Support Engineer - Atlanta, United States - Tata Consultancy Services

    Tata Consultancy Services background
    Description

    Responsibilities:

    • Provide ongoing support and maintenance for existing NOVATime SaaS app.
    • Diagnose and resolve technical issues related to NOVATime application and interfaces.
    • Perform routine monitoring and troubleshooting of processes to identify and address potential issues proactively.
    • Document support processes, issues, and resolutions for knowledge sharing and continuous improvement.
    • Stay abreast of industry best practices, trends, and advancements in NOVATime SaaS product.

    Qualifications:

    • Support Experience
    • Strong analytical and problem-solving skills with a keen attention to detail.
    • Effective communication skills and the ability to collaborate with diverse teams.
    • Experience in troubleshooting and resolving issues in a production environment
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