- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Serve as the liaison between your property and the Managing Director
- Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
- Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.
- Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis
- Review payroll records for appropriate personnel
- Implement policies and procedures involving severe weather, safety and fire
- Responsible for planning, documenting, implementing and monitoring department training programs
- Accountable for the timely completion of any projects as requested
- Comply with hotel purchasing and invoice procedures
- Coordinate contract services relevant to specific areas of responsibility
- Develop a continuous five-year capital improvement plan for operations
- Ensure that all accounting standards are adhered to
- Implement and adhere to the company Standard Operating Procedures for all departments
- Maintain accurate records and files of hotel programs
- Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and Sales
- Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor
- Ensure all calls are answered in a courteous and professional manner
- Ensure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days
- Initiate and maintain effective positive communication between guests and personnel
- Maintain an "Open Door" communication policy for personnel and guests
- Maintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advances
- Organize and conduct staff meetings and one on ones with direct reports
- Responsible for interviewing, selecting, training, guiding and managing employees
- Ensure company recruiting and onboarding procedures are adhered to
- Ensure all employees are in appropriate uniform and attire for their scheduled shift
- Maintain an increased awareness of safety issues
- Maintain and monitor effective personnel relations in a supportive, confidential environment
- Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication
- Implement labor standards and tailor job description templates to the specific hotel
- Ensure development of a hotel-specific orientation and implement both property and corporate orientations
- Administer and train on progressive discipline policies and procedures
- Responsible for performance evaluations and setting annual goals for personnel
- Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures
- Have a thorough understanding of the maintenance of the property
- Oversee maintenance of property exteriors and public spaces and conduct daily inspections
- Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions
- Oversee project completion for preventative maintenance, deep cleaning and special projects
- Ensure the successful execution of all property events and local activations as needed
- Oversee planning and pricing of all menus items
- Have a thorough understanding of services, amenities and offerings
- Maintain current knowledge of all activities and events in the surrounding areas
- Oversee the entire guest experience, from pre-arrival through departure
- Promote and encourage guest name recognition at all times
- Responsible for reviewing, understanding and following up on hotel guest needs
- Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations
- Coordinate par level and stock of all inventory items
- Oversee the weekly work schedule of all personnel
- Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition
- Ensure that all equipment within the area of responsibility is maintained and in good working condition
- Oversee safety and emergency procedures and know the OSHA requirements
- At least five (5) years' experience as hotel General Manager or relevant position required
- Bachelor's degree required
- Experience in DC metro area market preferred
- Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)
- Ability to work with PMS and POS software
- Outstanding communication and interpersonal skills
- Excellent reading, writing and oral proficiency in the English Language
- Excellent organizational and time management skills
- Excellent attention to detail
- Financial Management
- Performance Management
- Business Acumen
- Ethical Conduct
- Leadership
- Ability to multitask
- Work well under pressure, be a team player
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