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    Associate Customer Support Representative - San Francisco, United States - PollyEx

    PollyEx
    PollyEx San Francisco, United States

    2 weeks ago

    Default job background
    Description
    Associate Customer Support Representative

    You have

    2+

    years of

    Customer Service

    experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company.

    You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience.

    Does this sound like you?
    If so, keep reading and apply today

    What you'll do:
    Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
    Compose thoughtful, personalized responses for a variety of customer requests
    Triage incoming requests and spot trends in customer issues to flag for the rest of the team
    Make active contributions to help achieve team goals and successes
    Frontline support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature

    What you have:
    Passionate about customer support and about the role it plays in making a customer-centric team successful
    Ability to communicate technical problems in a elegant and tactful way
    Strong communication and writing ability
    Empathy, diplomacy, tact, and poise under pressure when working through customer issues
    Team player - works well with others in a collaborative environment

    Shift Requirements:
    Ability to begin shift at 6am ET
    [ Nice to Have ] Mortgage Industry Experience - Underwriting/Processor
    [ Nice to Have ] Technically Oriented - API, Postman, Kibana, JIRA, etc
    [ Must Have ] PPE/Lock Desk or Mortgage Tech experience
    Why join Polly?

    We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
    We have an experienced leadership team that previously built large and impactful platforms
    Outstanding opportunity for professional growth and upward mobility
    Direct engagement with the decision makers and senior business leaders
    100% paid medical/vision/dental/disability/life insurance
    Flexible vacation
    Let's get to know each other.

    Polly

    is transforming the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly's revolutionary

    Product and Pricing Engine (PPE)

    ,

    Loan Trading Exchange

    , and

    actionable data and analytics


    to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably.

    Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California.

    To learn more,

    follow Polly on LinkedIn

    or visit

    . Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    #J-18808-Ljbffr
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