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    Community Warranty Manager - Estero, United States - Taylor Morrison

    Taylor Morrison
    Taylor Morrison Estero, United States

    2 weeks ago

    Default job background
    OTHER
    Description
    What You'll Do

    Become proficient in data entry into BuildPro
    Conduct Taylor Morrison procedures for home reviews
    Address new and current homeowner's concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
    Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
    Address new and current homeowner's concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
    Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
    Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's home
    Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested
    Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
    Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
    Coordinate and schedule subcontractors to perform the necessary warranty service repairs in the homeowner's home
    Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
    Provide weekly tracking of all outstanding warranty work orders to the CWM's and update as required
    Process check requests for building permits and prepare permit submittals and applications
    Complete customer service requests timely and accurately
    Order, update, and distribute construction related forms
    Prepare and submit building permits
    Perform other duties as assigned
    Administer Taylor Morrison's 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
    Perform other duties as assigned

    Sound Like You?

    You might be just who we're looking for if you have

    High School Graduate and have a minimum of 18 months of current or recent experience in a customer service-related position with 1 year experience in residential construction preferred
    Excellent communication skills and ability to ensure customer satisfaction
    Computer skills and ability to adapt to company systems
    Possess time management skills
    Must be highly organized and detail oriented
    Problem solving ability
    Ability to multi-task and remain focused
    Ability to travel locally to meet with homeowners


    FLSA Status:
    Non-Exempt


    This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.


    Essential Functions:
    Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

    Report to Division/Corporate Office/Community daily and adhere to schedule
    Ability to access, input, and retrieve information from a computer and/or electronic device
    Ability to remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and to interact effectively with people in a positive manner
    Ability to work well in, and be a solid contributor to, team environments, team meetings, and group projects
    Ability to move from task to task without loss of efficiency or productivity
    Ability to utilize time management skills, to organize and prioritize tasks
    Ability to adhere to established procedures and protocols
    Ability to perform in situations requiring speed, deadlines, or productivity quotas
    Ability to consider alternative and diverse perspectives, to negotiate, collaborate and incorporate different viewpoints
    Ability to adjust work habits to fit different tasks and to accommodate unusual and changing situations and schedules
    Ability to sit or stand for long periods of time and move around work environment as needed
    Ability to operate a motor vehicle if applicable
    Comply with company policies and procedure


    Physical Demands:
    Must be able to able to remain in a stationary position up to 50% of the time
    The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

    *Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.


    Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.

    They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

    Taylor Morrison is an equal opportunity employer.

    Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.

    #CollegeDiversity #EarlyCareer
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