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    Technical Support Specialist - San Antonio, United States - Infojini

    Infojini
    Infojini San Antonio, United States

    1 week ago

    Default job background
    Description
    *Job Summary


    Under general supervision, is responsible for performing technical software and hardware installation/support and informal training on hardware and software used in response to customer requests.

    Follows established procedures for performing configuration changes, updates, and upgrades and assists in the deployment of new images, software/hardware upgrades, and fixes.

    Exercises no supervision.

    *Essential Job Functions

    Installation and re-imaging of desktops laptops and peripherals.

    Respond to Tier II support requests via multiple sources such as phone, email, and Microsoft Teams. Interacts with customers courteously and professionally.

    Follows established procedures for performing configuration changes, updates, and upgrades. Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes.


    Problem Resolution Communications:
    Documents incident/problem status and resolution in tracking log. Alerts team members about recurring problems.
    Documents solutions to common problems and responses to frequently asked questions. Communicates updates on issues promptly to ensure customer satisfaction and productivity. May provide on-the-spot training to customers. Identifies recurring problems and notifies team members.

    Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides.
    Research, trouble issues at the direction of others. Documents problem status and resolution. Escalates when necessary.

    Performs related duties and fulfills responsibilities as required.

    *Job Requirements, Knowledge, Skills, and Abilities

    Strong Customer Service/Communication Skills.

    Hands-on experience with new computer deployments and backup/restore user profiles.

    Technical working knowledge of Windows 10 and Office 365.

    Office 365 experience should include:

    • One Drive
    • MS Teams
    • MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access)
    • How to use collaboration within Word, Excel, and PowerPoint
    Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations.

    Ability to communicate clearly and effectively both verbally and in writing.

    Ability to work in a team environment.
    #TEAMN


    Job Type:
    Contract


    Pay:
    $23.00 per hour


    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Work Location:
    In person
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