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    Radiology Front Desk Coordinator - Minneapolis, United States - Hennepin County, MN

    Hennepin County, MN
    Hennepin County, MN Minneapolis, United States

    1 week ago

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    Description
    Salary: $44, $57,072.34 Annually

    Location : Minneapolis, MN 55411

    Job Type: Full-time

    Job Number: 24NP840KB63

    Department: NorthPoint Health & Wellness

    Division: X-Ray

    Opening Date: 05/03/2024

    Closing Date: 5/6/2024 11:59 PM Central

    Description

    NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic is seeking a Radiology Front Desk Coordinator to assist with the daily workflow of multiple imaging services. We are seeking an individual who enjoys working with the public, has strong communication skills, and a desire to help others while serving the community.

    Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.

    Location and hours:

    This position is located at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North, Minneapolis, MN Work hours for this position will be Monday through Friday, between 8:30 a.m. and 5 p.m. Based on current requirements hires must live in or relocate to Minnesota or Wisconsin.

    About the position type:
    This is a full-time, benefit-earning position.
    This position is internally classified as an Office Specialist III.
    Click to view the job classification specification.

    In this position, you will:
    • Schedule guest's appointments by telephone and in person, respond to rescheduling requests, and initiate appointment reminders.
    • Interview guests to obtain demographic information, verify and update guest information and create guest accounts with accurate insurance information.
    • Greet guests on arrival and instruct patients as needed.
    • Arrange and provide interpreter services for guests.
    • Monitor and work front desk appointment referral orders.
    • Schedule transportation services for guests with scheduled appointments
    • Monitor guests in the waiting room to facilitate efficient patient flow.
    • Deal effectively with guest needs and complaints.
    • Answer and manage phone lines in a professional manner.
    • Register guests.
    • Embrace and utilize NorthPoint AAA Customer Service Tool when interacting with guests, vendors and co-workers.
    Needs to have:
    • One of the Following:
      • Two years of office clerical experience.
      • 18 months of office clerical experience and completion of the Office Specialist Pathway Training program
      • One year of office clerical experience and completion of the Human Services Pathway Training Program.
      • Note: Education may be substituted for experience on a month for month (3 semester credits = 1 month) basis.
    Nice to have:
    • Completion of a medical terminology course.
    • Bilingual in Hmong/Spanish in addition to English
    • Experience with:
      • Navigating Epic Electronic Health Record system, Epic Ambulatory, Epic Outpatient, Epic Radiant and Epic Registration
      • Performing front desk/receptionist duties in a laboratory, medical, and/or radiology setting.
      • Working with interpreters.
      • Handling confidential information and registration.
      • Scheduling and/or arranging laboratory, medical, and/or radiology appointments.
      • Providing service in a culturally diverse area and communicating with a diverse group of residents and coworkers.
      • Utilizing Microsoft Office (Teams, Word, Excel, PowerPoint, and Outlook).
  • Ability to:
    • Work in a fast-paced environment requiring multitasking and strong time management skills.
    • Recognize and respect cultural differences and provide culturally appropriate services.
    • Work well within a diverse team of talented health professionals.
    • Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

    Your future. Made here.

    This posting may be used to fill current and future vacancies.

    This position may have access to systems or other documentation that may contain HIPAA data.

    Invitations to interview will be based upon an assessment of education and experience.
    Final candidates may be required to complete a drug test and/or background check.

    If you have questions, please contact:
    Katie Bakke

    Why work here?

    Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:
    • Meaningful work
    • Public service
    • Competitive pay
    • Work-life balance
    • Generous benefits
    • Opportunities to grow
    • Commitment to your success
    By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.

    Visit our benefits page to learn more:

    If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found

    01

    This position is located at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North, Minneapolis, MN Work hours for this position will be Monday through Friday, between 8:30 a.m. and 5 p.m. Based on current requirements hires must live in or relocate to Minnesota or Wisconsin. Are you willing and able to meet these requirements?
    • Yes
    • No
    02

    Select from the choices below the answer(s) that best describe your office clerical experience and/or education related to this position. Check all that apply.
    • I have at least two years of full-time office clerical experience (or part-time experience to equal two years of full-time experience)
    • I have 18 months of office clerical experience and completion of the Office Specialist Pathway Training program
    • I have One year of office clerical experience and completion of the Human Services Pathway Training Program.
    • None of the above
    03

    Briefly describe your response to this question, referencing jobs listed in your application/resume. If you do not have this experience, type 'None' in the space provided.

    04

    How many years of experience do you have performing front desk/receptionist duties in a laboratory, medical, and/or radiology setting?
    • I do not have this experience
    • Less than one year
    • 1 year or more, but less than 2 years
    • 2 years or more, but less than 3 years
    • 3 years or more, but less than 4 years
    • 4 years or more, but less than 5 years
    • 5 years or more
    05

    Briefly describe your experience performing front desk/receptionist duties in a laboratory, medical, and/or radiology setting, referencing jobs listed in your application/resume. If you do not have this experience, type 'None' in the space provided.

    06

    With which of the following computer systems/programs do you have experience working with? (You may be required to demonstrate this skill upon interview). Check all that apply.
    • Epic-Electronic Health Records System
    • Epic Ambulatory
    • Epic Outpatient
    • Epic Radiant
    • Epic Registration
    • None of the above
    07

    Have you completed a medical terminology course?
    • Yes
    • No
    08

    Briefly describe the medical terminology course you took, If you do not have this experience, type 'None' in the space provided.

    09

    Are you bilingual in Hmong or Spanish in addition to English?
    • Yes
    • No
    10

    Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.
    • College or university (job board, career services, or instructor)
    • Community or nonprofit organization (counselor, job board, etc.)
    • Employee or recruiter of Hennepin County
    • Friend or family member that is not a Hennepin County employee
    • Hennepin County job notification emails
    • Job fair or networking event
    • LinkedIn
    • Print advertisement (flyer, postcard, billboard, transit ad, etc.)
    • Professional association (job board or email)
    • Social media (Facebook, Twitter, Instagram, etc.)
    • or
    • Other
    11

    For the recruitment source selected above, please provide the specific name of the person, website or media source.

    Required Question
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