Integrated Support Services Coordinator - Bloomington, United States - Chestnut Health Systems

Chestnut Health Systems
Chestnut Health Systems
Verified Company
Bloomington, United States

3 weeks ago

Mark Lane

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Mark Lane

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Description

Overview:


The Integrated Support Services Coordinator plays a crucial role in ensuring the smooth functioning of office operations and reception activities within Chestnut's Central Illinois facilities.

This position requires adept leadership and organizational skills to supervise staff effectively while managing multiple tasks and maintaining a high level of professionalism.

The coordinator oversees daily operations, provides supervision to customer support representatives, and evaluates office procedures to enhance workflow efficiency. Additionally, the role involves promoting a supportive and recovery-focused environment in alignment with Chestnut's values.


Responsibilities:


  • Coordinate daily office operations, including reception, telephone coverage, scheduling appointments, and data entry, across single or multiple sites.
  • Supervise customer support representatives, ensuring prompt and professional handling of incoming calls and maintaining a safe waiting room environment.
  • Act as a working supervisor, providing assistance to staff as needed to maintain efficient operations.
  • Ensure adequate reception coverage by scheduling staff, monitoring attendance, and covering the reception desk as required.
  • Evaluate office production and procedures, making necessary changes to improve workflow efficiency and compliance with policies.
  • Support and model Chestnut's recovery values by maintaining a strengthbased approach, advocating for staff success, and promoting a culture of respect, empowerment, health/wellness, and spirituality/connectedness.
  • Participate in ongoing training to stay updated on new office technology, policies/procedures, and supervisory skills.
  • Arrange and provide staff training, conduct supervisory meetings, and document performance feedback as per personnel policies.
  • Ensure compliance with relevant regulatory standards and accreditation requirements, collaborating with other departments as needed.
  • Participate in organizationwide and interagency collaboration committees, representing the support services department.
  • Prepare and distribute reports as assigned by management to evaluate organizational effectiveness.
  • Attend clinical program/supervisor meetings to assess needs and facilitate positive changes as required.
  • Promote the Recovery Model of Treatment by providing a safe and welcoming environment for consumers and demonstrating respect and courtesy in interactions.
  • Uphold Chestnut's culture of customer service excellence through adherence to behavioral standards.
  • Maintain confidentiality and security of all organizational information, including financial and client data.

Qualifications:

  • Chestnut Health Systems is a leader in the effort to achieve health equity, providing highquality health and human services in underserved communities. We deliver traumainformed, fully integrated care by combining behavioral health with communitybased primary health care. Chestnut's research division is nationally recognized for its contribution to evidencebased practices. Our empathic and innovative employees live our mission of making a difference._
  • Chestnut offers a new salary structure and robust benefits_
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