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Marketing Call Center - Bloomington, IL, United States - TEKsystems
Description
Description:
This group sits onsite at the headquarters in the call center.
They are responsible for calling current customers to try setting them up with a meeting with their insurance representative. Employees will learn a script during training and are held to metrics (130+ calls/day and 10+ meetings set per day) throughout their tenure in the group.
Looking for:
Reliability
Good phone etiquette, manners, and personality
Ability for basic navigation of a computer and multitask
Ability to carry on a conversation easily.
The Marketing Call Center provides support to our sales representatives by scheduling appointments with existing customers and conducting other customer touchpoints as needed. By scheduling appointments, our customers are more likely to gain insight into their insurance and financial security needs, better understand available solutions, and benefit from the guidance and services available through our company.
1. Articulate the value of a customer meeting with their Financial Representative and/or Insurance Agent by using company approved scripts and rebuttals.
2. Accurately schedule the appointment using Outlook Calendar and schedule/complete appropriate follow up tasks, e.g., send appointment reminder post card/email, make appointment reminder phone calls, communicate with Financial Representatives and Insurance Agents as needs dictate, and update customer information, e.g., email address.
3. Meet activity benchmarks, e.g., dials per hour, and production benchmarks, e.g., appointments per hour.
4. Ability to learn complicated technology, e.g., phones and customer/campaign management software to manage workload and complete assigned tasks.
Skills & Qualifications:
phone demeanor
communication
ability to multitask
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
