Member Support Representative - McLean, United States - ID

Verified Company

McLean, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Overview:

is a high-growth enterprise software company that simplifies how people prove and share their identity online.

The company empowers people to control their data through a portable and trusted login, which means they don't need to create a new password when visiting sites that have the button.

's digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company's "No Identity Left Behind" initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification - online self-serve, live video chat agents, and in person. is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

has received numerous awards including Deloitte's 2023 Technology Fast 500, Washington Business Journal's Fastest Growing Companies, Entrepreneur Magazine's 100 Brilliant Companies and Wall Street Journal's Startup of the Year finalist.

In recent quarters, announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures.

's most recent round brings the total investment in to over $275 million since its founding in 2010.

Position Overview:

Responsibilities:

Verify member identification and follow verification procedures
Verify member's community affiliation to determine their eligibility on partner discounts
Work with customers to troubleshoot verification issues and provide a working solution
Ability to flex between different tasks or service queues, based on operational needs
Provide feedback to management on issues, concerns, and trends
Assist in documentation and playbook updates as necessary
Maintain a positive and professional attitude at all times
Meet or exceed performance targets, such as call volume and resolution time
Adapt to new technologies and processes as they are implemented

Qualifications:

-
Availability to work variety of flexible (to include possible rotating) schedules/shifts:

Previous experience in customer service based role
Intermediate to advanced computer skills including proficiency and multitasking abilities with browsers, search engines, and operating systems
Excellent written, verbal, and interpersonal skills
Ability to execute multiple tasks simultaneously in a fastpaced, highvolume work environment
Passion for delivering excellent customer service experiences
Strong activelistening and verbalcommunication skills
Proficiency in problemsolving
Strong initiative, cando attitude, and work ethic
Excellent time management skills and attention to detail
Willingness and ability to train inperson at our McLean | Tyson's VA office

Vision:

To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission:

To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People:
We have an audacious mission. We aim to fix the identity layer of the internet.

Billions of people will live better lives with more trust and convenience thanks to We are like Special Forces.

We take on the most difficult challenges with amazing teammates.

Core Values:
*Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect 's values in your actions. *Act like an owner.

For more information, please visit our _Career Site & Culture Deck._#LI-BD1

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