- Coordinate customer needs from the initial delivery to the scheduling of the final pick up of the container(s) via inbound and outbound call and email activity
- Day to day account sales and service management. Point of contact for logistics, DOT, city permitting and bulk scheduling, billing, reporting, rebate tracking and more.
- Implement national and regional programs and manage new account onboarding.
- Handles Relocation Accounts
- Provides customized support to assigned RAE teams
- Back up Level 1 and 3 Customer Success Partners
- Handle simple escalations
- May participate in sales trainings
- Handles complex orders and/ or requests that involve project management
- Provides Adhoc support for large, complex seasonal projects
- Perform outbound sales; Grow existing programs through outbound efforts
- Understands customer needs and requirements and develops solutions that exceed customer expectations and maintain profitability and efficiency
- Coordinate and communicate with account executives, and sales managers providing assistance in managing new and existing customers.
- Generates daily, monthly and quarterly reports for existing projects/relationships
- Seeks out additional solutions within accounts and articulates opportunities to outside sales staff for further exploration
- Generate custom reporting as needed
- Liaison between customers, franchisees and corporate operations for special needs and large scale accounts
- Familiar with competitor strengths and weaknesses and ability to leverage this knowledge for company benefit in generating business
- Maintains relationships with franchisees and corporate operations teams that are customer- and profit-focused
- Supports customer billing questions and escalation.
- Provides front-line omni channel support in limited high-volume contact situations
- After hours and weekend support as needed
- Handles Relocation Accounts
- Provides customized support to assigned RAE teams
- Back up Level 1 and 3 Customer Success Partners
- Handle simple escalations
- May participate in sales training
- Handles complex orders and/ or requests that involve project management
- Provides Adhoc support for large, complex seasonal projects
- May perform other duties and responsibilities as assigned
- High School Diploma or equivalent.Bachelor's degree preferred.
- 2-4 years' experience working in a high volume call center or three years in a customer service related environment
- 2-4 years' experience working in a business to business environment preferred
- Possess math skills sufficient to perform required duties
- Or an equivalent combination of education, training or experience
-
Customer Success Coordinator
2 weeks ago
PODS Enterprises LLC Clearwater, United StatesJob Description · Job Description · JOB SUMMARY · Responsible for the day to day management of PODS National and Regional Commercial Customer accounts. As a sales partner and integral support system to the National and Regional Account Sales reps, they are responsible for the d ...
-
Customer Success Coordinator
2 weeks ago
PODS Clearwater, United StatesJOB SUMMARY · Responsible for the day to day management of PODS National and Regional Commercial Customer accounts.As a sales partner and integral support system to the National and Regional Account Sales reps, they are responsible for the day to day management of PODS' largest ...
-
Customer Success Coordinator
2 weeks ago
PODS Enterprises LLC Clearwater, United StatesJob Description Job Description JOB SUMMARYResponsible for the day to day management of PODS National and Regional Commercial Customer accounts. As a sales partner and integral support system to the National and Regional Account Sales reps, they are responsible for the day to day ...
-
Customer Success Coordinator
2 weeks ago
PODS Clearwater, United StatesJOB SUMMARYResponsible for the day to day management of PODS National and Regional Commercial Customer accounts.As a sales partner and integral support system to the National and Regional Account Sales reps, they are responsible for the day to day management of PODS' largest reve ...
-
Customer Success Manager
2 weeks ago
KnowBe4 Clearwater, United States**About KnowBe4** · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helpi ...
-
Production Planner Coordinator
2 weeks ago
Honeywell Clearwater, United States**Innovate to solve the world's most important challenges**: · Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries. · Are you ready to help us make the fu ...
-
Receptionist - State Farm Agent Team Member
3 weeks ago
Katherine Jones - State Farm Agent Clearwater, United States**ROLE DESCRIPTION**: · As a Receptionist - State Farm Agent Team Member with Katherine Jones - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service sk ...
-
Workforce Development Manager
6 days ago
Homeless Empowerment Program (HEP) Clearwater, United States**TITLE**:Workforce Development Manager · **REPORTS TO**:Director of Programs · **DEPARTMENT**:Workforce Development · **FLSA STATUS**:Full Time/Exempt · **GENERAL SUMMARY**: · The Workforce Development Manager plays a lead role in the expansion, coordination and implementation o ...
-
Assistant Project Coordinator
3 weeks ago
Awning Works Inc. Clearwater, United StatesJob Overview: · We are seeking a detail-oriented Project Coordinator to join our team. The Project Coordinator will be responsible for supporting project managers and teams in the successful planning and execution of projects. · Awning Works Inc. · -- Fun Family Run Business wit ...
-
Business Manager Hospice
6 days ago
Grant Memorial Hospice Petersburg, United StatesWe are hiring for a Business Manager. · At **Grant Memorial Hospice** in Petersburg, WV, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the co ...
-
Rn Mds Coordinator
1 week ago
Battlefield Park Healthcare Center Petersburg, United States**Battlefield Park Healthcare Center**, **a member of the** **CommuniCare Family of Companies**,** is currently recruiting an **RN MDS Nurse / Resident Assessment Coordinator (RAC) **to join our team. **At CommuniCare, MDS Nurses are treated as key members of our Operations team* ...
-
Assistant Women's Basketball Coach
6 days ago
Eckerd College Saint Petersburg, United States**Position Title**: · Assistant Women's Basketball Coach · **Department**: · Athletics · **Immediate Supervisor**: · Head Coach Women's Basketball · **FLSA Status**: · Full-Time, Exempt · **Position Summary** _(briefly describe the general purpose of the position)_ · Supports the ...
-
Academic Clinical Support Liaison
2 weeks ago
Galen College of Nursing Saint Petersburg, United StatesThis position is incentive eligible. · **Introduction**: · Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision We ...
-
Vp, Continuous Improvement
2 weeks ago
Ivy Technology Saint Petersburg, United StatesDate: May 9, 2024- Country/Region: US- Company: Ivy Technology, LLC- Location: St Petersburg, FL, US, 33701**Responsibilities**: · - Lead the development and execution of the continuous improvement strategy for Ivy, aligning with the overall organizational objectives. · - Advise ...
-
Afterschool Program Counselor
1 week ago
Boley Centers Saint Petersburg, United States**ABOUT THE ORGANIZATION**: · Established in 1970, Boley Centers, Inc., is a private, non-profit organization serving individuals with mental disabilities, individuals and families who are homeless, Veterans and youth in Pinellas County. · **BENEFITS**: · - 10 paid holidays per y ...
-
Purchasing Supervisor
6 days ago
The State of Florida Saint Petersburg, United StatesRequisition No: 829218 · Agency: Department of Health · Working Title: PURCHASING SUPERVISOR - SES · Pay Plan: SES · Position Number: · **Salary**: $39,792 yearly · Posting Closing Date: 05/25/2024 · **Total Compensation Estimator **Tool** · Thank you for your interest in caree ...
-
Insurance Agent---will Train
2 weeks ago
Aflac Clearwater, United StatesAflac Florida is currently seeking motivated and enthusiastic individuals, that stand out above the rest, to continue growing our awarding winning sales team. We need more people to meet the demands of our clients in a professional sales environment. · A career with Aflac, a Fort ...
-
Homeless Empowerment Program (HEP) Clearwater, United States**Title**:Case Manger - Emergency Shelter/Outreach (Full Time) · **Reports to**:Housing Manager · **Department**:Case Management and Housing · **FLSA Status**:Non-Exempt · - **This position does not have remote capabilities** · **GENERAL SUMMARY**: · The case manager completes sc ...
-
Non-profit Case Manager/satp
6 days ago
Homeless Empowerment Program (HEP) Clearwater, United States**Title**:Case Manager · - Substance Abuse Treatment Program (SATP) · **Reports to**:Housing Manager · **Department**:Emergency Shelter · **FLSA Status**:Full Time; Non-Exempt · *This position does not have remote capabilities · **GENERAL SUMMARY**: · The **Case Manager **complet ...
-
Young Adult Rapid Re-housing Stabilization Case
2 weeks ago
St. Joseph's Villa Petersburg, United StatesOverview: · Under the direction and guidance of the Youth Program Manager for Flagler Services and working closely with the Rapid Re-housing Team, this position is responsible for assisting young adults to move from homelessness into permanent housing. This position will work clo ...
Customer Success Coordinator - Clearwater, United States - PODS
Description
JOB SUMMARYResponsible for the day to day management of PODS National and Regional Commercial Customer accounts.As a sales partner and integral support system to the National and Regional Account Sales reps, they are responsible for the day to day management of PODS' largest revenue producing accounts. In addition to managing order logistics, integration of third party services, review and approve all invoicing/statements, prospect for new sales opportunities, negotiating with field management to ensure VIP treatment, this position conducts and / or participate in phone and onsite customer account reviews.Constantly promoting or selling company products or services to their assigned commercial accounts.Utilizes an in-depth knowledge of products and customer needs to generate sales and exceed client expectations while adhering to company policy and operational requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
