Non-profit Case Manager/satp - Clearwater, United States - Homeless Empowerment Program (HEP)

Description

• Substance Abuse Treatment Program (SATP)

The
Case Manager completes screenings, assessments, treatment plans, monitoring, follow up, case conferences, and discharge planning for veterans enrolled in the SATP program offered in partnership with Bay Pines VA Medical Center and for our guests in non-vet program shelter beds.

The Case Manager plays a primary role in ensuring that guests receive services that meet regulatory and agency standards, and ensures that records are kept in compliance with those standards.

The Case Manager must have thorough knowledge of all programs and related services to fulfill the mission and goals of the organization.

• Facilitate the Intake Process in accordance with established Policies and Procedures
• Conduct Assessments at intake
• In conjunction with the guest, develop an Individual Treatment Plan (ITP) within 3 days of intake
• Perform Reassessments when a guest's needs change or s/he as reentered the program
• Provide coordinated case management services designed to maintain, enhance or promote residential stability and functional integrity
• Utilize Standards of Care to inform services
• Monitor changes in the guest's condition and update the ITP accordingly
• Provide interventions and linked referrals
• Ensure coordination of care
• Conduct monitoring and followup to confirm completion of referrals and service utilization
• Advocate on behalf of veterans to utilize independent living skills and strategies
• Assist guests in resolving any barriers
• Maintain guest contact at a minimum of one contact attempted every week
• Enforce program rules and procedures to ensure compliance inclusive of HEP's substance abuse policy and missed bed check policy.
• Participate in multidisciplinary team case conferences to assist in problem solving related to ITP goals
• Conduct discharge planning for the safe and successful transition of a guest from the time of their admission to HEP to their reentry to the community
• Ensure files are maintained and meet compliance standards
• Ensure accurate data collection/reporting
• Ensure vacant beds are cleaned and prepared within designated timeframe
• Comply with all federal, state and local laws and regulations
• Comply with the Health Insurance Portability and Accountability Act (HIPAA)
• Provide excellent services to all residents
• Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
• Ensure effective collaboration with internal stakeholders including Morton Plant Outreach Team, Bay Care Behavioral Health, Boley Centers and the VA
• Work with the Director of Programs to provide grant/contract deliverables
• Coordinate with Compliance Department to ensure compliance with all internal policies, federal, state and local laws and regulations
• Generate regular and asneeded reports on outcomes, goals, and data tracking

• Associate or Bachelor Degree in Health, Human or Education Services preferred or minimum of 3 years of case management experience with homeless persons or persons with a history of substance abuse, mental illness, homelessness or chemical dependence
• Sensitivity to the cultural diversity of clients to successfully work with diverse racial, ethnic and economic groups
• Current, clean Florida Driver's License to drive company vehicles
• Basic knowledge of mental illness and substance abuse
• Practical knowledge of evidenced based practices such as Critical Time Intervention (CTI), Motivational Interviewing (MI) and Stages of Change
• Knowledge of the functions of case management
• Enhanced knowledge of resources in the community available for the homeless population
• Excellent oral and written communications as well as interpersonal skills
• Strong organizational, time management and data management skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multitask and problem solve under pressure
• Ability to provide excellent customer service to difficult populations

• The physical environment requires the employee to work both inside and outside in heat, wet/humid, dry/arid conditions
• Sitting, standing, walking, bending, reaching, stooping
• Ability to lift up to 35 pounds; anything more than 35 pounds requires team lift
• Walking and standing on uneven surfaces around HEP campus
• The above declarations are not intended to be an "allinclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the