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Lakeland

    Daytime Guest Services Representative - Lakeland, United States - Nothing Bundt Cakes

    Nothing Bundt Cakes
    Nothing Bundt Cakes Lakeland, United States

    2 weeks ago

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    Description
    Position Summary:

    To serve Nothing Bundt Cakes guests both in person and over the phone with creative

    solutions in a warm and welcoming environment. Guest Service Representatives will also

    perform side work duties for the crafting department, some light cleaning, and some clerical

    duties. This is a daytime position, the shift would be 9-330pm. Full time or part time.

    Requirements:
    • Possess a strong sense of teamwork
    • Ability to follow instructions
    • Has integrity
    • Takes initiative
    • Fits the Nothing Bundt Cakes Culture
    • Has the ability to work well under pressure
    • Outgoing and friendly personality
    • Ability to multitask while paying special attention to detail
    • Strong sales ability
    • Genuine care of others needs
    • Ability to work with a sense of urgency
    Responsibilities may include but are not limited to:
    • Abide by all NBC policies and procedures
    • Uphold NBC's image and brand
    • Assist other departments when necessary
    • Introduce walk-in guests to our bakery and our products with a guest tour
    • Assist guests with walk-in orders while using creative solutions
    • Suggest balloon sales, show porcelain items, and up-sell with candles and cards
    • Assist phone guests by placing incoming orders
    • Give cake presentations while performing quality control tests
    • Operate & balance (POS) point of sale with accuracy and efficiency
    • Gather guests email addresses
    • Keep samples available during all hours of operation
    • Maintaining a strong knowledge of NBC's products, prices, and promotions
    • Keep retail area clean, swept, neatly merchandised,
    • Dust all retail surfaces twice per week, including all counter tops, and POS stations
    • Duties assigned by crafting department such as fluffing bows and making design pieces.
    • Track inventory and commission sales
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