- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
- Servant's Heart
- Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
- Keeps the good of the team or guest ahead of personal interests or gain.
- Displays humility and empathy in interactions with others.
- Spirit of a Champion
- Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
- Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a strong sense of urgency and adheres to NbC brand standards.
- Genuine Connections
- Projects warmth, enthusiasm, and optimism that attracts others.
- Builds positive, productive relationships with all team members.
- Listens actively and communicates openly, clearly and respectfully.
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Is diligent, organized and self-motivated.
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Is comfortable with new technology and has the ability to operate a point-of-sale system.
- Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
- Has the capacity to stand for extended periods of time and work in a fast-paced environment.
- Applicants must be 16 years of age or older.
- While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
-
Customer Service Representative
12 hours ago
Acrisure LLC Lakeland, United StatesJob Title: Customer Service Representative · Agency/Platform: Aerospace Platform · Location: on-site 5 days per week at Lakeland, FL location · About Acrisure: · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial pro ...
-
Customer Service Representative
4 weeks ago
XPO Logistics Lakeland, United StatesXPO Logistics - JobID: [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; ...
-
Customer Service Representative
2 weeks ago
Garland Insurance Inc Lakeland, United StatesJob Description · Job DescriptionOur office isquickly growingand we need someone who we can train to fit in our office puzzle The position offered isfull time. Our Customer Service Representative needs toexceed customer service standardsto current clients while alsoassisting pros ...
-
Customer Service Representative
2 weeks ago
Rachel Machin - State Farm Agent Lakeland, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Customer Service Representative with Rachel Machin State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, custo ...
-
Customer Service Representative
2 weeks ago
MARK LANIER - State Farm Agent Lakeland, United StatesJob Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...
-
Customer Service Representative
4 weeks ago
Bunzl Distribution USA Lakeland, United States** Customer Service Representative (Lakeland, FL)** · **Job Category****:** Telesales & Customer Service **Requisition Number****:** USA Showing 1 location **Job Details** · **Description** · The Customer Service Rep will answer inquiries on customer accounts and investigate a ...
-
Customer Service Representative
2 weeks ago
Careerbuilder-US Lakeland, United StatesA large Industrial facility service company that provides consulting program development and other warehouse functions advise is seeking (2) Account Managers. In this role, you will assist the project manager with scheduling and budgeting and other administrative functions. This ...
-
Patient Support Services Representative
3 weeks ago
Knipper HEALTH Lakeland, United StatesOverview : · YOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the p ...
-
patient support services representative
3 weeks ago
Knipper Lakeland, FL , USA, United StatesYOUR PASSION, ACTIONS & FOCUS is our Strength · Become one of our Contributors · Join the KnipperHEALTH Team · Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and ...
-
Customer Service Representative
1 week ago
Cascade Ventures Plant City, United StatesAbout the Company · The RVM Group is one of the leading technical industrial insurance brokers in Germany, specializing in customized insurance solutions for medium-sized companies from almost all industries. With more than 330 motivated employees, we serve around 4,500 companies ...
-
Customer Service Representative
2 weeks ago
Qonten Lakeland, United States**Customer Service Representative** · | Mon, 08 Nov :39:43 GMT · If not licensed, some positions will require obtaining a Property & Casualty license during training (must remain compliant with licensing requirements). Taking inbound calls, youll answer questions regarding cove ...
-
Customer Service Representative
4 weeks ago
CRH plc Lakeland, United StatesAs an Oldcastle Customer Service Representative, you will work with internal and external customers to answer product, billing and delivery questions in a fast-paced manufacturing environment. Essential Duties and Responsibilities This position is re Customer Service Representati ...
-
Customer Service Representative
2 weeks ago
Circle K Stores, Inc. Lakeland, United StatesStore : 6340 Coronet Rd, Lakeland, Florida 33811 Availability - Shift/ Days Part time Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be c Customer Service Representative, Cus ...
-
Customer Service Representative
3 weeks ago
PrideStaff Lakeland, United StatesCustomer Service Representative. Shift/ Hours: Monday - Friday (Potential for full-time), First Shift 8:00 am-5:00 pm. Pay Rate: $16 /hr. Location: Lakeland, Florida. Experience: 1 year We are excited to share a new Customer Service Representativ Customer Service, Customer Servic ...
-
Customer Service Representative
1 week ago
Ace Handyman Services Lakeland, United StatesAce Handyman Services - JobID: [Customer Service Representative] As a Customer Service Representative at Ace Handyman Services, you'll: Be responsible for inbound and outbound customer sales/education; Provide customers with information and expert advice on the services, pricing, ...
-
Customer Service Representative
2 weeks ago
Circle K Stores, Inc. Lakeland, United StatesStore : 6340 Coronet Rd, Lakeland, Florida 33811 · Availability - Shift/Days · Part time Evening Shift - Weekdays (ranging from 2pm to 11pm) · Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be cha ...
-
Customer Service Representative
3 weeks ago
PrideStaff Lakeland, United StatesCustomer Service Representative · Shift/Hours: Monday - Friday (Potential for full-time), First Shift 8:00 am-5:00 pm · Pay Rate: $16 /hr · Location: Lakeland, Florida · Experience: 1+ year · We are excited to share a new CustomerService Representative position PrideStaff, a ...
-
Customer Service Representative
3 weeks ago
Rachel Machin - State Farm Agent Lakeland, United StatesROLE DESCRIPTION: · As a Customer Service Representative with Rachel Machin State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire ...
-
Customer Service Representative
2 weeks ago
Frandsen Lakeland, United StatesJob opening Active ** Customer Service Representative** · Team or role Customer Service Location Job description Miller Manufacturing Company, a market-leading manufacturer, distributor and marketer of farm, ranch, and pet products, is searching for a Customer Service Representa ...
-
Guest Services Representative
3 weeks ago
Nothing Bundt Cakes Lakeland, United StatesTITLE: Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our ...
Guest Service Representative - Lakeland, United States - Nothing Bundt Cakes
Description
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Join Our Growing Family
From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family
Click to learn more about Nothing Bundt Cakes.
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.