Jobs
>
Lakeland

    Patient Support Services Representative - Lakeland, United States - Knipper HEALTH

    Knipper HEALTH
    Knipper HEALTH Lakeland, United States

    1 week ago

    Default job background
    Description

    Overview :

    YOUR PASSION, ACTIONS & FOCUS is our Strength

    Become one of our Contributors

    Join the KnipperHEALTH Team

    Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM). Our companys focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients investment, ultimately improving peoples lives.

    The Knipper Vision: Create the shortest path between patient and therapy.

    Summary:
    This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls, and placing outgoing call to patients and physicians as assigned. Problem solving skills are essential. Individuals in this position will be the primary point of contact for patients calling to enroll in Eagle Pharmacy programs, placing orders/ refills, checking on the status of an order and inquiring about program offerings; often times the single point of contact for our patients.

    Responsibilities:

    Essential Duties and Responsibilities
    Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
    Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patients satisfaction.
    Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
    Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
    Compile and maintain reporting requirements as requested by the business.
    Handle difficult people and problems professionally.
    Accurately completing other tasks as assigned by management.

    Qualifications:

    Required Skills
    Positive attitude with excellent customer service mindset, working in a way that demonstrates a commitment to Incredible Service.
    Ability to handle multiple activities or interruptions at once.
    Ability to perform repetitious work accurately.
    Ability to type 50 words per minute.
    Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management.
    Work independently with little supervision and meet daily deadlines.
    Computer proficiency to navigate required databases and operate in required software packages.
    Excellent communication skills, both written and oral. Strong interpersonal skills.
    Interested in working with people with a strong desire to resolve problems.
    Able to work under pressure.
    Strong attention to detail.
    Creative problem solver and effective at conflict resolution.
    Ability to work flexible hours as needed.
    Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift

    Education:
    High School diploma or equivalent required.
    Post High School or specialized training a plus.

    Experience:
    Pharmacy or medical experience is desired.
    6 months minimum of call center experience
    6 months minimum of administrative duties
    Familiar with Microsoft Word, Excel, and Outlook

  • Vanguard Plumbing Services

    Customer Service Representative

    3 days ago

    Vanguard Plumbing Services Lakeland, United States

    Job Posting: Customer Service Representative (CSR) · Company: Vanguard Plumbing Services · Location:Lakeland, FL · Position: Customer Service Representative (CSR) · **Salary**:$17 per hour plus commission on booked calls · About Us: · Vanguard Plumbing is a proud member of the La ...

  • Nothing Bundt Cakes - Lakeland, FL

    Guest Services Representative

    1 week ago

    Nothing Bundt Cakes - Lakeland, FL Lakeland, United States

    **TITLE**:Guest Service Representative** · **REPORTS TO**:Bakery Manager/Lead Operator** · **Position Summary**: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occ ...

  • Little Lake

    Guest Services Representative

    3 days ago

    Little Lake Lakeland, United States

    About Little Lake: · Little Lake is an interactive indoor play and event space in downtown Lakeland We are a multifaceted space allowing room for play for children years old, hosting events, onsite babysitting, and office rental areas to accommodate working parents. There are man ...

  • BlueWave Solutions

    Sales Representative in Field Service

    3 weeks ago

    BlueWave Solutions Combee Settlement, FL, United States Freelance

    Currently, I am looking for a **Sales Representative (m/f/d)** for my client, an electrical wholesaler based in Combee Settlement, FL. My client is a producer and direct distributor on the B2B level, offering a wide range of products in lighting, installation, home technology, an ...

  • BlueWave Solutions

    Customer Service Representative

    3 weeks ago

    BlueWave Solutions Kathleen, FL, United States Freelance

    Are you looking for a new career opportunity and interested in our open position in Kathleen, FL? · We are excited to receive your application as a **Customer Service Clerk (m/f/d)** in **Braunschweig** · Field of work: Office / Administration · Type of job offer: Temporary emplo ...

  • Do-It Corporation

    Customer Service Representative

    1 week ago

    Do-It Corporation South Haven, United States

    **Customer Service Representative - Full Time** · Interact with customers and potential customers to process orders, provide information, answer questions and resolve complaints, all with a focus at cultivating sales. · **Qualifications** · - Education - HS diploma/GED required. ...

  • Cascade Ventures

    Customer Service Representative

    2 weeks ago

    Cascade Ventures Plant City, United States

    About the Company · The RVM Group is one of the leading technical industrial insurance brokers in Germany, specializing in customized insurance solutions for medium-sized companies from almost all industries. With more than 330 motivated employees, we serve around 4,500 companies ...

  • JB Solutions

    Customer Service Representative

    1 week ago

    JB Solutions Brandon, United States

    We are a local and expanding Marketing /Distribution Center for Home Maintenance products : We are looking for customer-oriented service representatives or CSR, that will assist our customers, provide product/services information and resolve any emerging problems that our custome ...

  • Apex Auto Glass

    Customer Service Representative

    1 day ago

    Apex Auto Glass Haines City, United States

    **Are you ready to unlock your full potential?** · Join our dynamic team and embrace the opportunity to excel in a thriving environment. We are currently seeking motivated and adaptable individuals to fill key positions within our organization. · **About the Role**: · You will of ...

  • PrideStaff

    Customer Service Representative

    1 week ago

    PrideStaff Lakeland, United States

    Customer Service Representative. Shift/ Hours: Monday - Friday (Potential for full-time), First Shift 8:00 am-5:00 pm. Pay Rate: $16 /hr. Location: Lakeland, Florida. Experience: 1 year We are excited to share a new Customer Service Representativ Customer Service, Customer Servic ...

  • Circle K Stores, Inc.

    Customer Service Representative

    3 days ago

    Circle K Stores, Inc. Lakeland, United States

    Store : 6340 Coronet Rd, Lakeland, Florida 33811 Availability - Shift/ Days Part time Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be c Customer Service Representative, Cus ...

  • Qonten

    Customer Service Representative

    3 days ago

    Qonten Lakeland, United States

    **Customer Service Representative** · | Mon, 08 Nov :39:43 GMT · If not licensed, some positions will require obtaining a Property & Casualty license during training (must remain compliant with licensing requirements). Taking inbound calls, youll answer questions regarding cove ...

  • CRH plc

    Customer Service Representative

    2 weeks ago

    CRH plc Lakeland, United States

    As an Oldcastle Customer Service Representative, you will work with internal and external customers to answer product, billing and delivery questions in a fast-paced manufacturing environment. Essential Duties and Responsibilities This position is re Customer Service Representati ...

  • PrideStaff

    Customer Service Representative

    1 week ago

    PrideStaff Lakeland, United States

    Customer Service Representative · Shift/Hours: Monday - Friday (Potential for full-time), First Shift 8:00 am-5:00 pm · Pay Rate: $16 /hr · Location: Lakeland, Florida · Experience: 1+ year · We are excited to share a new CustomerService Representative position PrideStaff, a ...

  • Family Dollar

    customer service representative

    2 weeks ago

    Family Dollar Lakeland, United States

    Family Dollar - 615 N WABASH AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...

  • David Snell - State Farm Agent

    Customer Service Representative

    1 week ago

    David Snell - State Farm Agent Riverview, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Lakeland, United States

    Family Dollar ARIANA ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...

  • XPO Logistics

    Customer Service Representative

    2 weeks ago

    XPO Logistics Lakeland, United States

    XPO Logistics - JobID: [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; ...

  • Planet Fitness

    Member Services Representative

    2 weeks ago

    Planet Fitness Lakeland, United States

    Planet Fitness - JobID: [Guest Service / Front Desk] As a Member Services Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk-related activities including answering phones in a fr ...

  • Phase 1 Construction

    Customer Service Representative

    1 day ago

    Phase 1 Construction North Wales, United States

    **Responsibilities**: · - Receiving, directing, handling phone calls · - Order entry of customer orders into system · - Become knowledgeable in AP / AR procedures to assist team members · - Assist team members with projects · - Provide basic administrative support as requested · ...