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    Customer Service Representative - Lakeland, United States - Acrisure LLC

    Acrisure LLC
    Acrisure LLC Lakeland, United States

    3 weeks ago

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    Description
    Job Title: Customer Service Representative

    Agency/Platform: Aerospace Platform

    Location: on-site 5 days per week at Lakeland, FL location

    About Acrisure:

    Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

    Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

    Job Summary:

    Acrisure Aerospace is seeking Customer Service Representatives with experience. You could be part of a growing company that offers a competitive salary with tremendous potential for growth.

    Will interact with a wide variety of aviation clientele ranging from corporate jet and helicopter owners to private aircraft owners. Candidate must possess a positive attitude and be customer service oriented and enjoy talking with clients. Accurate data entry is critical as well as strong communication skills.

    Responsibilities
    • Assist clients with applications/policies/premium payments/etc.
    • Collect renewal data on assigned accounts
    • Review new/renewal policies, endorsements and certificates to insure items were received as requested
    • Maintain accuracy of client data in agency management system (EPIC)
    • Document all activities in agency management system (EPIC)
    • Communicate with clients via phone and email
    • Assist with incoming calls when necessary
    Qualifications
    • Strong organizational skills- ability to prioritize and initiative to execute task completion
    • Computer skills, specifically Microsoft Word, Outlook and Excel
    • Excellent verbal and written communication skills as well as strong interpersonal skills
    • Mathematical Skills: Ability to calculate figures and amounts such as premiums, commissions, and percentages
    • Work independently and as part of a team
    • Strong time management skills
    • Must be able to pass background check
    Performance Expectations
    • Proficiency using agency management system - Employer will train
    • Ability to build and maintain good working relationships with prospective and current customers, underwriters, other company representatives and colleagues to ensure an outstanding level of customer satisfaction
    • Demonstrate ability to interact professionally with management and clients to promote a positive company image
    • Meet Acrisure's standards for attendance and promptness
    • A strong sense of teamwork and cooperation with management and co-workers
    Schedule
    • Full- time position
    Education
    • High School Diploma or equivalent
    • 1 year office experience or associate degree
    Benefits
    • 401(k) matching
    • Health/Dental/Vision insurance
    • Life insurance
    • Paid time off
    Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at

    To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.
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