-
Guest Services Representative
5 days ago
Nothing Bundt Cakes - Lakeland, FL Lakeland, United States**TITLE**:Guest Service Representative** · **REPORTS TO**:Bakery Manager/Lead Operator** · **Position Summary**: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occ ...
-
Sales Representative in Field Service
2 weeks ago
BlueWave Solutions Combee Settlement, FL, United States FreelanceCurrently, I am looking for a **Sales Representative (m/f/d)** for my client, an electrical wholesaler based in Combee Settlement, FL. My client is a producer and direct distributor on the B2B level, offering a wide range of products in lighting, installation, home technology, an ...
-
Customer Service Representative
2 weeks ago
BlueWave Solutions Kathleen, FL, United States FreelanceAre you looking for a new career opportunity and interested in our open position in Kathleen, FL? · We are excited to receive your application as a **Customer Service Clerk (m/f/d)** in **Braunschweig** · Field of work: Office / Administration · Type of job offer: Temporary emplo ...
-
Customer Service Representative
1 week ago
Do-It Corporation South Haven, United States**Customer Service Representative - Full Time** · Interact with customers and potential customers to process orders, provide information, answer questions and resolve complaints, all with a focus at cultivating sales. · **Qualifications** · - Education - HS diploma/GED required. ...
-
Customer Service Representative
4 days ago
JB Solutions Brandon, United StatesWe are a local and expanding Marketing /Distribution Center for Home Maintenance products : We are looking for customer-oriented service representatives or CSR, that will assist our customers, provide product/services information and resolve any emerging problems that our custome ...
-
Customer Service Representative
1 week ago
Cascade Ventures Plant City, United StatesAbout the Company · The RVM Group is one of the leading technical industrial insurance brokers in Germany, specializing in customized insurance solutions for medium-sized companies from almost all industries. With more than 330 motivated employees, we serve around 4,500 companies ...
-
Customer Service Representative
6 days ago
PrideStaff Lakeland, United StatesCustomer Service Representative. Shift/ Hours: Monday - Friday (Potential for full-time), First Shift 8:00 am-5:00 pm. Pay Rate: $16 /hr. Location: Lakeland, Florida. Experience: 1 year We are excited to share a new Customer Service Representativ Customer Service, Customer Servic ...
-
Guest Services Representative
3 days ago
Nothing Bundt Cakes Lakeland, United StatesTITLE: Guest Service Representative REPORTS TO: Bakery Manager/Lead Operator Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our ...
-
customer service representative
2 weeks ago
Family Dollar Lakeland, United StatesFamily Dollar - 615 N WABASH AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...
-
Member Services Representative
2 weeks ago
Planet Fitness Lakeland, United StatesPlanet Fitness - JobID: [Guest Service / Front Desk] As a Member Services Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk-related activities including answering phones in a fr ...
-
Customer Service Representative
1 week ago
CRH plc Lakeland, United StatesAs an Oldcastle Customer Service Representative, you will work with internal and external customers to answer product, billing and delivery questions in a fast-paced manufacturing environment. Essential Duties and Responsibilities This position is re Customer Service Representati ...
-
Customer Service Representative
1 day ago
Phase 1 Construction North Wales, United States**Responsibilities**: · - Receiving, directing, handling phone calls · - Order entry of customer orders into system · - Become knowledgeable in AP / AR procedures to assist team members · - Assist team members with projects · - Provide basic administrative support as requested · ...
-
Customer Service Representative
1 day ago
2210 Martha Street Associates LLC North Wales, United States**Responsibilities**: · - Receiving, directing, handling phone calls · - Order entry of customer orders into system · - Become knowledgeable in AP / AR procedures to assist team members · - Assist team members with projects · - Provide basic administrative support as requested · ...
-
Customer Service Representative
5 days ago
Rachel Machin - State Farm Agent Lakeland, United StatesROLE DESCRIPTION: · As a Customer Service Representative with Rachel Machin State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire ...
-
Customer Service Representative
5 days ago
Acrisure LLC Lakeland, United StatesJob Title: Customer Service Representative · Agency/Platform: Aerospace Platform · Location: on-site 5 days per week at Lakeland, FL location · About Acrisure: · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial pro ...
-
Customer Service Representative
4 days ago
David Snell - State Farm Agent Riverview, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Customer Service Representative
4 days ago
PrideStaff Lakeland, United StatesCustomer Service Representative · Shift/Hours: Monday - Friday (Potential for full-time), First Shift 8:00 am-5:00 pm · Pay Rate: $16 /hr · Location: Lakeland, Florida · Experience: 1+ year · We are excited to share a new CustomerService Representative position PrideStaff, a ...
-
customer service representative
3 days ago
Family Dollar Lakeland, United StatesFamily Dollar ARIANA ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Customer Service Representative
1 week ago
XPO Logistics Lakeland, United StatesXPO Logistics - JobID: [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; ...
-
Customer Service Representative
5 days ago
Garland Insurance Inc Lakeland, United StatesJob Description · Job DescriptionOur office isquickly growingand we need someone who we can train to fit in our office puzzle The position offered isfull time. Our Customer Service Representative needs toexceed customer service standardsto current clients while alsoassisting pros ...
patient support services representative - Lakeland, FL , USA, United States - Knipper
Description
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team
Founded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM). Our company's focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients' investment, ultimately improving people's lives.
The Knipper Vision: Create the shortest path between patient and therapy.
Summary:
This is a critical position requiring excellent customer interaction skills. Individual is expected to enhance patient satisfaction with Eagle Pharmacy programs by responding to incoming phone calls, and placing outgoing call to patients and physicians as assigned. Problem solving skills are essential. Individuals in this position will be the primary point of contact for patients calling to enroll in Eagle Pharmacy programs, placing orders/ refills, checking on the status of an order and inquiring about program offerings; often times the single point of contact for our patients.
Essential Duties and Responsibilities
• Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
• Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient's satisfaction.
• Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
• Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
• Compile and maintain reporting requirements as requested by the business.
• Handle difficult people and problems professionally.
• Accurately completing other tasks as assigned by management.
Required Skills
• Positive attitude with excellent customer service mindset, working in a way that demonstrates a commitment to Incredible Service.
• Ability to handle multiple activities or interruptions at once.
• Ability to perform repetitious work accurately.
• Ability to type 50 words per minute.
• Focused team player, who can work in conjunction with pharmacists, pharmacy technicians, other departments, customers, and management.
• Work independently with little supervision and meet daily deadlines.
• Computer proficiency to navigate required databases and operate in required software packages.
• Excellent communication skills, both written and oral. Strong interpersonal skills.
• Interested in working with people with a strong desire to resolve problems.
• Able to work under pressure.
• Strong attention to detail.
• Creative problem solver and effective at conflict resolution.
• Ability to work flexible hours as needed.
• Ability to sit at computer using phone and headset for length of shift with breaks and lunch away from desk assigned per length of given shift
Education:
• High School diploma or equivalent required.
• Post High School or specialized training a plus.
Experience:
• Pharmacy or medical experience is desired.
• 6 months minimum of call center experience
• 6 months minimum of administrative duties
• Familiar with Microsoft Word, Excel, and Outlook