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    Property Management Administrator - Greenville, United States - Brookfield Properties

    Brookfield Properties
    Brookfield Properties Greenville, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    Position Summary

    The Property Management Administrator (PMA) administers the property's short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, manages retailer and community relations, while providing general administrative support to the mall management team. The PMA serves as a liaison across customers, vendors, and multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

    Responsibilities

    Mall Management Office

  • Supports the day-to-day management of the mall including general office work such as file organization, fulfilling written requests, answering phones, greeting guests, word processing, distributing mail, purchasing and replenishing supplies
  • Serves as initial point of contact for customer, vendor, merchant and tenant inquiries, requests and complaints while exhibiting a high level of customer service

    • Revenue Administration

  • Administer specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelines
  • Administer strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted term
  • Serve as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contact
  • Ensure merchants adhere to company guidelines and visual standards
  • Screen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representative
  • Participate in specialty leasing site visits with prospective merchants as requested
  • Identify appropriate merchant placement based upon available space inventory & building code requirements
  • Coordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisements
  • Work with Tenant Coordination to obtain approved drawings and municipality permits for new kiosks
  • Provide proof of performance for national and local advertising deals and activations as requested
  • Post and maintain collateral, coordinate installation and removal per contracted terms
  • Educate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as needed
  • Collect and track specialty leasing merchant sales; calculate and bill overage & breakpoints
  • Administer storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activity
  • Oversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are current
  • Oversee Holiday photo set operator/vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removal
  • Deliver violation letters and/or action notices as approved by GM and Business Development

    • Marketing, Community, Customer Experience

  • Implement portfolio-wide and community programming and events
  • Secure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event Tracker
  • Maintain property social media account and website, including but not limited to updates and responses
  • Submit local content for digital screens
  • Coordinate installation of barricade graphics and/or window displays for vacant spaces
  • Administer in-mall directories to include store listing updates. Monitor content and operations of directories, digital signage, and banner program to ensure no operational issues

    • Miscellaneous

  • Other duties as assigned

    • Qualifications

  • High School degree or GED required; Associate's or Bachelor's degree preferred
  • 1-3 years shopping center or retail experience
  • Strong project management, organizational skills, and interpersonal skills with attention to detail
  • Ability to analyze and interpret financial reports, budgets, contracts, and legal documents
  • Ability to adapt to a dynamic work environment
  • Supervisory and coaching skills with ability to delegate tasks
  • Demonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workers
  • Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Salesforce

    • Core Competencies: Nimble Learning, Collaborates, Drives Results, Customer Focus, Business Insight, Organizational Savvy

    The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:

  • The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
  • The employee frequently is required to stand, walk, and reach with hands and arms.
  • The employee is occasionally required to stoop, kneel, crouch, or crawl.
  • The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this work environment is usually moderate.
    • We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

    #BPR

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