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    IT Support Manager - Minneapolis, United States - Longevity Holdings Inc

    Longevity Holdings Inc
    Longevity Holdings Inc Minneapolis, United States

    3 weeks ago

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    Description
    ITM TwentyFirst LLC - Minneapolis Office, Minneapolis, Minnesota, United States of America Minneapolis, MN, USA
    Job Description

    Posted Monday, February 12, 2024 at 6:00 AM

    Longevity Holdings (doing business through its subsidiaries ITM TwentyFirst, ITM, The Berwyn Group, Inc., Maple Life Analytics, LexServ, Fasano & Associates and PBI Research Services) is a fast growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets.

    Longevity Holdings is seeking an

    IT Support Manager

    with a

    genuine interest in solving problems and helping others.

    We are looking for someone who can adapt quickly and add value to our fast-paced growing business, and someone who can work well with a wide variety of users.


    The person in this position will be part of a virtual team located across the country and will primarily focus on leading Help Desk operations and management of end-user support.

    This position is r

    esponsible for


    supporting the organization's computing environment, made up of over 350 employees and contractors, and 500 devices across 6 offices located in the United States.

    In this position, you will oversee the daily activities and initiatives of the Help Desk to identify and resolve problems that impair system availability, ensure customer support is fulfilled, internal escalations are completed, and the overall support ecosystem is properly managed to ensure all employees and contractors are able to work effectively.

    Additionally, this position will manage the team members responsible for end-user support, to give them guidance and mentorship, review performance, and to provide training and skill building.

    Manage delivery of end-user support by determining request priorities to ensure customer requests are triaged and resolved in an appropriate manner.

    Manage the end-user support team, including performance reviews, mentorship, and training.
    Implement and align the Help Center within company's policies and
    procedures to protect confidentiality, integrity, and availability of corporate resources.
    Research, evaluate, and recommend solutions and practices to enhance the company's end-user support system.

    Collaborate with internal teams, such as Application Support, System Administration, Application Development, and Security to achieve the relationships necessary to ensure business continuity is maintained.

    Interface with third party vendors that are responsible for delivering support services.
    Administer employee onboarding for IT training of all new users.
    Administration of Active Directory users, computers, roles, and permissions.

    Required Skills:
    Experience supporting Enterprise Windows Workstations
    Experience with the administration of Microsoft Active Directory
    Experience with the administration of Microsoft Office 365
    Able to communicate effectively with employees and customers across multiple channels (in person, phone, chat, and email)
    Ability to work in a fast-moving environment to assist customers with technological requests
    Self-starter with strong personal-management and problem-solving skills

    Preferred Consideration Given For:

    1+ years working in a leadership position managing others
    2+ years working a Tier 2 or higher support role
    Understanding of networking solutions and protocols
    Experience with Atlassian Jira Service Desk
    Experience with Microsoft O365 support
    Experience with Ring Central cloud phone systems
    Knowledge of enterprise network security and data privacy best practices

    Perks of working with us:
    Summer hours (Friday FLEX program): full time employees will be able to participate in our summer flex hours. Participating employees will enjoy a four-hour work day every other Friday (must still work 40 hours)

    WEX (lifestyle) funds:
    The company is committed to the continuous improvement and career development of employees.

    The purpose of the plan is to outline the resources available to support each employee's career goals and company's business needs.


    Career pathing:

    we develop a career path that identifies opportunities for advancement based on your unique skills, interests, career objectives, and details the steps needed to take.


    A sense of belonging:
    We are committed to offering a diverse and inclusive workplace.
    Virtual contests and giveaways plus team building activities
    Longevity Holdings Inc.

    prohibits discrimination and harassment and will take affirmative action to employ and advance in employment qualified individuals based on their status as protected veterans or individuals with disabilities, race, color, religion, sex, national origin, sexual orientation and gender identity.

    Our privacy notice is available at
    Pay Type

    Salary
    Hiring Min Rate

    70,000 USD
    Hiring Max Rate

    100,000 USD
    ITM TwentyFirst LLC - Minneapolis Office, Minneapolis, Minnesota, United States of America,

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