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    Desktop Support Manager - Minneapolis, United States - COFORGE Marketing

    COFORGE Marketing
    COFORGE Marketing Minneapolis, United States

    2 weeks ago

    Default job background
    Description

    We at Coforge are seeking Desktop Support Manager with below mentioned skill-set and who can work onsite from Minneapolis, MN location.

    Role: Desktop Support Manager

    Location: Minneapolis, MN

    Experience Required: 7+ years

    Key Skills: Project management, Vendor management, move coordination.

    Mode of Hire: Full Time

    Role and Responsibilities:-

    Documentation of problems and their solutions as they are uncovered.

    Project management of moves.

    Be the lead EUC representation in appropriate meetings and conversations.

    Interface with the EUC stakeholders to keep them informed

    Vendor management in order validation, execution, shipping and receiving

    Inventorying of abandoned equipment and the coordination of the disposal, cleaning and/or reuse.

    Oversee the users experience on Move In Days by providing hands on assistance, or problem escalation when appropriate.

    Skills Required:

    Associates Degree or bachelors degree in Information Technology or equivalent work experience

    2+ years prior deskside support experience

    Hands on support with the setup and configuration of hardware

    Experience with Desktop Break/Fix

    Experience with MS Windows 7-11

    Experience with office technology (MS Office 365, Web-based Applications, One Drive).

    Experience in large corporate technical support environment

    Experience with ticketing tools

    Experience providing excellent Customer Service and face to face hardware support to customers.

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