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    Desktop Support Manager - Minneapolis, United States - Coforge

    Coforge
    Coforge Minneapolis, United States

    3 weeks ago

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    Description

    Role: Desktop Support Manager

    Location: Minneapolis, MN

    Mode of Hire: Full Time

    Role and Responsibilities:-

    • Documentation of problems and their solutions as they are uncovered.
    • Project management of moves.
    • Be the lead EUC representation in appropriate meetings and conversations.
    • Interface with the EUC stakeholders to keep them informed
    • Vendor management in order validation, execution, shipping and receiving
    • Inventorying of abandoned equipment and the coordination of the disposal, cleaning and/or reuse.
    • Oversee the user's experience on "Move In Days" by providing hands on assistance, or problem escalation when appropriate.

    Skills Required:

    • Associates Degree or bachelor's degree in Information Technology or equivalent work experience
    • 2+ years prior deskside support experience
    • Hands on support with the setup and configuration of hardware
    • Experience with Desktop Break/Fix
    • Experience with MS Windows 7-11
    • Experience with office technology (MS Office 365, Web-based Applications, One Drive).
    • Experience in large corporate technical support environment
    • Experience with ticketing tools
    • Experience providing excellent Customer Service and face to face hardware support to customers
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