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    Clinical Support Manager - Minneapolis, United States - Native American Community Services

    Native American Community Services
    Native American Community Services Minneapolis, United States

    2 weeks ago

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    Description
    Job Description

    Job Description


    Job Summary:
    Native American Community Clinic's Medical Department is seeking an experienced Clinical Support Manager to join our team. This position will be responsible for directing, supervising, and coordinating Native American Community Clinic (NACC) clinical support operations through oversight and direction of the Patient

    Navigation/Advocacy,

    Medical Scribe, and Registration teams. This individual will seek to optimize access, development, and integration of the department.

    The Manager will model a culture of teamwork within the clinic to promote the highest quality care and alignment with NACCs values.


    Duties and Responsibilities:
    Essential functions with all clinical support teams include, but are not limited to:


    Program Leadership:
    Empower support staff to improve care delivery and outcomes. Promote shared responsibility for patient care processes among team members.

    Translate organizational goals into actionable steps for the team to execute as well as work to define clear departmental goals for staff.

    Develops a strategic plan for each program at NACC to optimize patient flow and outcomes, ensuring that all team members are conducting work at the highest licensure level.

    Serves on the management team and shares responsibility for fiscal, medical, and administrative stewardship of the organization, including compliance, risk management, and quality improvement programs.

    Participates in departmental planning efforts.

    Program Development:
    Develop, implement, and oversee all aspects of each program including

    policies/procedures,

    staffing, and program optimization.


    Serve as the main point of contact between each program and stakeholders, both internal and external, including partner and referral organizations.

    Develop policies and procedures to support improvement in patient and organizational outcomes.

    In partnership with the Medical Leadership Team, establish standards that will aim to promote implementation of evidence-based practice and patient- centered care.


    Clinical Support Oversight:


    Develops a strategic plan for programs at NACC to optimize patient flow and outcomes, ensuring that all team members are conducting work at the highest training level.

    Oversee Medical Scribe tasks, ensuring adequate staffing to facilitate:

    Provider support of scribe duties
    Efficient navigation of the EMR
    Administrative support for clinical functions

    Oversee Patient

    Navigation/Advocacy

    tasks, assisting with improving efficiency and flow.


    Supports team tasks as needed:
    Completion of care coordination tasks
    Resource for social support
    Participation in community events and promotion
    Enrollment of uninsured patients into insurance programs
    Support patient needs for social need assessment and follow-up.

    Oversee Registration Coordination team, ensuring staffing and process flow to support:

    Registration of patients for appointments
    Appointment scheduling
    Managing flow of lobby
    Partnership with Billing to ensure efficient processes and high patient experience.


    SUPERVISORY RESPONSIBILITIES:
    Directly supervises employees within the clinical support team within the Medical Clinic.
    Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

    Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .


    Qualifications:
    Bachelor's degree in Healthcare related field, Advanced Degree preferred
    2-5 years ambulatory care experience, required
    2-5 years leadership experience, including direct supervision of clinical support staff, required
    Prior community health experience, preferred

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