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    Medical Support Assistant - Omaha, United States - Department Of Veterans Affairs

    Department Of Veterans Affairs
    Department Of Veterans Affairs Omaha, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Summary



    A Medical Support Assistant functions as serving as an initial point of contact for the units, clinics, patient, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders and consults in the electronic medical record and medical systems. This position requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, utilizing medical records, and medical terminology.



    Duties


    **PLEASE NOTE: ALTHOUGH THIS ANNOUNCEMENT REMAINS OPEN UNTIL JUNE 13, 2024, WE WILL BEGIN SCREENING APPLICANTS ON MARCH 28, 2024. WE WILL DO SUBSEQUENT SCREENINGS UP UNTIL THE ANNOUNCEMENT CLOSES AS NEW VACANCIES BECOME AVAILABLE.

    Major duties include (but not limited to):

    Customer Service

    • Greet and check in patients, assist patients with mobile check-in if needed.
    • Gather medical information if needed.
    • Refer patients to appropriate member of health care team as needed.
    • Report backlogs, difficulties in meeting deadlines, uncooperative physicians.
    • Document complaints.
    • Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
    Perform receptionist duties
    • Monitor copying and faxing.
    • Answer and route incoming phone calls.
    • Validate and update demographics.
    • Verify insurance information in ICB
    Scheduling Expectations
    • Follow the current VA Scheduling Directive and Minimum Scheduling efforts
    Administrative duties
    • Checks Recall Reminder lists to avoid delinquencies.
    • Prepare for clinic including printing appointment and clinic lists.
    • Ensure encounter forms are completed.
    • Ensure return to clinics orders are completed daily.
    • Ensure recalls are completed daily.
    • Consult report clean up daily.
    • Routinely review of active/pending consults daily.
    • Interpret, verify, and disposition of provider orders.
    • Complete reports.
    • Record meeting minutes, scribe with co-signer.
    • Monitor appointments for area of responsibility.
    • Monitor and maintain clinic grids with supervision.
    • Process all transfers to other facilities.
    • Monitor Audiocare.
    • Perform basic eligibility requirements.
    • Maintenance of warehouse supplies and clinic forms
    Special Duties as assigned

    Work Schedule: 40 hours per week. Tours will vary and will be discussed during the interview process

    Telework: Not available.

    Virtual: This is not a virtual position.

    Recruitment Incentive: Not authorized

    Functional Statement #/ Position Title: 000000/ Medical Support Assistant

    Medical Support Assistant Basic Requirements:

    Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).

    Experience and Education: Experience: Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

    OR

    Education: One year above high school.

    OR

    Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

    Certification. None required.

    Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:

    1. Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.
    2. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.
    3. If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
    Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

    Physical Requirements. See VA Directive and Handbook 5019.

    English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
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