- Receive, verify, and process orders from sales consultants and external customers
- Assist with customer inquiries such as order status, shipping information, product availability, and pricing.
- Identify sales opportunities through conversations with customers and communicate them with sales consultants.
- Investigate customer discrepancies to determine or make suggestions for corrective action.
- Act as a liaison between all internal departments for the customers and sales consultants.
- High School diploma or equivalent. Bachelor's degree preferred.
- 2-5 years of customer service-related experience.
- Advanced knowledge of Microsoft Office applications including Outlook, Excel, and Word.
- Competitive pay & benefits
- Medical, vision & dental insurance
- 401k with company match
- Paid maternity/paternity leave
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Client Services Representative - Cincinnati, United States - Standard Textile
Description
Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.
The Client Services Representative will work directly with multiple Healthcare Sales Consultants to process orders, provide product information, problem solve, and expedite orders for their customer base.
Responsibilities Include
Qualifications Include
Why Work at Standard Textile
Standard Textile is proud to announce it has been selected as a 2021, 2022 & 2023 US Best Managed Company. Sponsored by Deloitte Private and The Wall Street Journal, the program recognizes outstanding U.S. private companies and the achievements of their management teams.
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