- Customer Onboarding: Assist in the onboarding process of new customers, ensuring a smooth transition and successful implementation of Siemens engineering and manufacturing software solutions.
- Training and Education: Provide training sessions and educational resources to customers to facilitate their understanding and proficiency in using Siemens software products effectively.
- Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and resolving technical or operational challenges promptly and effectively.
- Account Management: Collaborate closely with the sales team to support customer accounts, proactively identify opportunities for upselling or cross-selling, and contribute to revenue growth targets.
- Product Feedback: Gather feedback from customers regarding their experiences, challenges, and suggestions for improvement, and communicate this information internally to relevant stakeholders, including product development teams.
- Renewal Management: Assist in managing customer renewals by monitoring usage metrics, identifying potential renewal risks, and implementing strategies to mitigate churn.
- Customer Advocacy: Cultivate strong relationships with customers, acting as their advocate within the company and ensuring their voices are heard in decision-making processes.
- Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and support tickets, and generate regular reports to track key performance metrics and customer success outcomes.
- Bachelor's degree in Business Administration, Engineering, Computer Science, or related field.
- 1-2 years of experience in a customer-facing role, preferably in customer success, account management, or technical support.
- Familiarity with engineering and manufacturing software solutions, particularly Siemens products, is highly desirable.
- Strong communication skills, both written and verbal, with the ability to articulate technical concepts clearly and effectively.
- Excellent problem-solving skills and a proactive attitude toward addressing customer needs and challenges.
- Ability to work collaboratively in a fast-paced environment, prioritize tasks effectively, and adapt to changing priorities.
- Proficiency in CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.
- Medical, Dental & Vision Insurance
- Vacation and Holiday pay
- Employer matching 401K
- Hybrid work schedule after 90 days for eligible positions
- Tuition Reimbursement
- Flexible Spending Programs (FSAs)
- Short-Term & Long-Term Disability insurance
- Employee Referral Program
- Additional Voluntary Benefit Programs
- Off-site company events & Employee Luncheons
-
Customer Success Representative
1 week ago
D.M.H. Electrical Contractors Sterling, United States**Job Overview**: · **Key Responsibilities**: · - **Customer Support and Relationship Management**:_ · - Build and maintain strong, long-lasting customer relationships by understanding their needs and expectations. · - Ensure timely and effective resolution of customer issues and ...
-
Customer Success
3 weeks ago
Waltonen Troy, United StatesJunior Customer Success Specialist - Engineering & Manufacturing Software · Company Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empowering organizations worldwide to optimize their operations, enhance productiv ...
-
Customer Success
2 weeks ago
Waltonen Troy, United StatesJob Description · Job DescriptionJunior Customer Success Specialist - Engineering & Manufacturing Software · Company Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empowering organizations worldwide to optimize the ...
-
Customer Success Manager
2 weeks ago
HTC Global Services Troy, United StatesHTC Global Services wants you Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to adv ...
-
Customer Success Associate
2 weeks ago
Net At Work Troy, United StatesAbout Net at work: Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applicati ...
-
Customer Success Specialist
2 weeks ago
Toshiba America Business Solutions Troy, United StatesHybrid Customer Success Specialist · The hourly range is $19.05-$25.58, depending on experience. · is a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the en ...
-
Customer Success Leader
1 week ago
ORBCOMM Sterling, United StatesA little bit about the role: · ORBCOMM is looking for a Customer Success Leader that will be at the forefront of ensuring that our customers achieve their business objectives through our hardware, software, and managed services. This role requires a strategic leader with a proven ...
-
Customer Success Leader
4 days ago
ORBCOMM Sterling, United StatesA little bit about the role: · ORBCOMM is looking for a Customer Success Leader that will be at the forefront of ensuring that our customers achieve their business objectives through our hardware, software, and managed services. This role requires a strategic leader with a prove ...
-
Vice President of Customer Success
3 days ago
ORBCOMM Sterling, United StatesA little bit about the role: · ORBCOMM is looking for a Vice President of Customer Success that will be at the forefront of ensuring that our customers achieve their business objectives through our hardware, software, and managed services. This role requires a strategic leader wi ...
-
Vice President of Customer Success
3 days ago
ORBCOMM Sterling, United StatesA little bit about the role: · ORBCOMM is looking for a Vice President of Customer Success that will be at the forefront of ensuring that our customers achieve their business objectives through our hardware, software, and managed services. This role requires a strategic leader wi ...
-
Customer Success Supervisor
2 weeks ago
Branex Group Southfield, United StatesJob Description · Job DescriptionFull job description · Supervise the Road Ready/Fleetilla Customer Success Team · Coordinate product installations/replacements for both "In-Vehicle" and "Trailer Tracking" solutions · Lead efforts to resolve customer concerns in a timely manner · ...
-
VP, Customer Success
5 days ago
Autobooks, Inc. Detroit, United StatesAutobooks works hard to make small business banking simple. Through our partnerships with banks and credit unions, small business owners can gain access to a modern suite of tools to help make running their business easier. · When you join Autobooks, you're joining a team dedicat ...
-
Customer Success Manager
2 weeks ago
Graham Media Group Detroit, United StatesCompany Overview · Social News Desk is a leading provider of social media publishing software (SaaS), empowering news organizations, government agencies and businesses to effectively manage their social media presence. Our innovative platform enables clients to publish, monitor, ...
-
Customer Success Manager
3 days ago
Tracer Garden City, United StatesAs the primary client contact, the Customer Success Manager (CSM) is an important resource to our clients. Your · responsibilities include managing client teams, ensuring that deliverables are on time and successful, and identifying · growth opportunities within the client and th ...
-
Customer Success Manager
2 weeks ago
Competitive Wedge Hamtramck, United StatesTitle: Customer Success Manager · Department: NorCal & SoCal Office · Supervisor: Local Specific · Classification: Exempt · Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible) · Compensation Package: Competitive salary, Bonus incentive program, Car ...
-
Customer Success Manager
3 weeks ago
DMI Mobile Enterprise Solutions Hamtramck, United StatesDMI, LLC is seeking a Customer Success Manager Digital Management, LLC (DMI) is seeking a full-time Customer Success Manager to support the DMI team. Do you enjoy solving business problems with innovative software solutions? Do you enjoy working as a Manager, Project Management, ...
-
Customer Success Manager
2 weeks ago
Endless West Detroit, United StatesAbout Us · We're Endless West, makers of molecular spirits and creators of the next generation of wine and spirits. Our work has already attracted significant interest from a range of people — whiskey enthusiasts, scientists, members of the culinary world, creatives in design, t ...
-
Customer Success Advisor
6 days ago
One Way Franchise Service Center LLC Livonia, United StatesJob Description · Job DescriptionBenefits:401(k) · Competitive salary · Health insurance · **About Us:** · At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company ...
-
Customer Success Manager
6 days ago
DAVIDOFF OF GENEVEA Detroit, United StatesJob Description · Job DescriptionDescription:Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. · ...
-
Customer Success Manager
2 weeks ago
SquarePeg Inc Detroit, United StatesWe're Endless West, makers of molecular spirits and creators of the next generation of wine and spirits. Our work has already attracted significant interest from a range of people — whiskey enthusiasts, scientists, members of the culinary world, creatives in design, technology, a ...
Customer Success - Troy, United States - Waltonen
Description
Job Description
Job DescriptionJunior Customer Success Specialist - Engineering & Manufacturing Software
Company Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empowering organizations worldwide to optimize their operations, enhance productivity, and drive innovation in their respective industries. We are dedicated to delivering cutting-edge technology solutions that enable our clients to achieve their business objectives efficiently and effectively.
Position Overview: We are seeking a proactive and enthusiastic Junior Customer Success Specialist to join our dynamic team. As a key member of Geometric Solutions, you will play a crucial role in supporting our sales team by ensuring the successful adoption and utilization of Siemens engineering and manufacturing software among our clients. You will be responsible for building strong relationships with customers, providing exceptional support, and driving customer satisfaction and retention.
Responsibilities
Qualifications
Benefits
Who are we?
Geometric Solutions is a Siemens PLM Software partner providing Product Lifecycle Management (PLM) solutions. We configure, consult, implement, support, and train in technology solutions that integrate with products such as NX CAD (UG or Unigraphics), NX CAM, Teamcenter, Tecnomatix, Solid Edge, Simcenter; more. Extensive experience in the PLM discipline coupled with expertise in digital manufacturing is what makes us unique. Our goal is to provide you with a comprehensive roadmap, outlining the right tools, services and best practices to maximize your creativity, productivity and ultimately, your profitability.
Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap
Powered by JazzHR
LtTgY4Lh7e