-
Caregiver Success Manager
2 weeks ago
Olive Branch Communities Waterford, United StatesThe CSM oversees direct care staff to maximize staff engagement and scheduling efficiency while maintaining a culture supporting the company's "I Promise" Statements. The CSM trains and mentors staff to support their retention and growth within the company. A positive, open-door ...
-
Client Success Project Manager
3 weeks ago
E7 Solutions Troy, United StatesAre you a strong collaborator that thrives on delighting the customer and growing revenue? Keep reading · About Us · E7 Solutions is an Atlassian Platinum Solutions Partner providing digital transformation services. We are widely recognized for expertise in leveraging Atlassian p ...
-
Client Success Project Manager
3 weeks ago
E7 Solutions Troy, United StatesAre you a strong collaborator that thrives on delighting the customer and growing revenue? Keep reading · About Us · E7 Solutions is an Atlassian Platinum Solutions Partner providing digital transformation services. We are widely recognized for expertise in leveraging Atlassian ...
-
Client Success Project Manager
1 week ago
Amy Cell Talent Troy, United StatesJob Description · Job DescriptionAre you a strong collaborator that thrives on delighting the customer and growing revenue? Keep reading · About Us · E7 Solutions is an Atlassian Platinum Solutions Partner providing digital transformation services. We are widely recognized for ex ...
-
Customer Success Manager
3 days ago
OneStream Software Birmingham, United StatesCustomer Success Manager (West Region) · Location: Remote, USA (Preference for West States: Arizona, Colorado, South/North Dakota, Idaho, Montana, Nevada, Oregon, Utah, Wyoming) · Employment Type: Full-Time · Compensation: $105,000 - $120,000 (Range applies to US candidates on ...
-
Deployment & Customer Success Manager
2 days ago
Zobility Utica, United StatesDeployment & Customer Success Manager · A little bit about Wipro Linecraft AI: · Wipro Linecraft AI is an Industrial IoT product company, founded by serial · entrepreneurs with 30+ years of experience in the manufacturing domain, and an · MIT graduate and ex Googler. Our unique t ...
-
Manager, Global Procurement
2 weeks ago
Regeneron Pharmaceuticals Inc. Troy, United StatesRegeneron Global Procurement Team is looking for a Manager, Global Procurement · - Direct with experience in end-to-end Procurement Strategies/ Processes and with proven Successful Global Categories Execution. This role will be part of an amazing team reporting to a Director of G ...
-
Managment
1 week ago
Culver's East Troy, United States**Culver's - Immediate Management Opportunity** · Are you passionate about creating a welcoming environment for guests and leading a team to success? · Culver's, a beloved food establishment known for its ButterBurgers and Frozen Custard, is seeking a highly skilled and motivated ...
-
VP, Financial Consultant
4 days ago
Charles Schwab Troy, United States Full timePosition Type: RegularYour opportunity · At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. · Schwab's branch team is at the he ...
-
Assistant General Manager
2 weeks ago
Bubbakoo's Burritos Troy, United StatesFull Job Description MINIMUM 4 YEARS EXPERIENCE · Assistant General Manager at Bubbakoo's Burritos play the key role to our success We rely heavily on you to bring our customer's phenomenal service. We work in a fun, upbeat, and friendly environment · As an Assistant General Mana ...
-
Subway Assistant Manager
2 weeks ago
Road Ranger LLC East Troy, United States**Road Ranger is looking for a Subway Assistant Food Service Coordinator to join the East Troy, WI team Competitive pay based on experience** · **Join the Road Ranger family and see how far your drive can take you **At Road Ranger, we aim to provide drivers with the warm hospital ...
-
Parts Delivery Driver
2 weeks ago
Advance Auto Parts Troy, United States**What is a Driver?** · Entry level store position capable of supporting delivery of parts to commercial customers. The role has the responsibility to deliver parts to our commercial customers and assist with task and inventory processes in the store. This position can be part ti ...
-
Dialysis Clinical Manager Registered Nurse
1 week ago
Fresenius Medical Care Troy, United States Full timeAbout this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care pl ...
-
Customer Service Clerk, $18.50
2 weeks ago
R+L Carriers Troy, United States**_Customer Service Clerk, Starting at $18.50 hr _** · **_Full-Time, Monday - Friday, Various shifts _** · **_Available PTO may be used immediately upon hire. _** · **_Come and experience the difference with R+L Carriers · - ** · **Job responsibilities**: · - Display professional ...
-
Registered Dietitian Part Time
1 week ago
Fresenius Medical Care Troy, United States Part timePURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...
-
lpn
2 weeks ago
BAYADA Home Health Care Troy, United StatesWe are hiring LPNs BAYADA nurses enjoy FlexibilityWork-life balanceStrong communication and supportRespect and appreciationMeaningful 1:1 care You decide when, where and how you want to work. BAYADA Offers Our LPNs: · Flexible scheduling based on your preferences - you decide wh ...
-
Sales Representative
1 week ago
SYSCO Troy, United States Full timeCompany: · US0064 Sysco St. Louis, LLCZip Code: · 63301Minimum Years of Experience: · 0-1 YearsEmployment Type: · Full TimeTravel Percentage: · Up to 25%COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic an ...
-
Maintenance Superintendent, Diamond Rock Terrace
2 weeks ago
VESTA MANAGEMENT CORPORATION Troy, United States: · **_ Be a part of the best team in Property Management_** · Welcome to **_Diamond Rock Terrace_**, a Vesta community in **_Troy, NY_**. We are currently seeking an experienced, energetic, hands-on **Maintenance Superintendent** to join our team · The **Maintenance Superintende ...
-
St. Peter's Health Partners Troy, United States**Employment Type**: · Full time · **Shift**: · Day Shift · **Description**: · Involves assessing, planning, organizing, scheduling and supervising the work of all Environmental Service personnel engaged in maintaining the facility in a clean, safe and orderly condition. · **What ...
-
Property Maintenance Worker
1 week ago
Rooted Maintenance and Development Troy, United StatesJob Overview: · We are seeking a skilled Maintenance Person to join our team. As a Maintenance Person, you will be responsible for ensuring the proper functioning and upkeep of our residential buildings. Knowledge of basic plumbing (changing toilets, replacing sinks), electric sk ...
Customer Success Manager - Troy, United States - HTC Global Services
Description
HTC Global Services wants you Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success.You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package.Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Overview:
If you are a proactive problem-solver and have a history of success in either Sales/Account Management, Inbound Call Center/Tech Support Quality Performance or Management we would love to hear from you today
The Manager, Client Relations is responsible for the day-to-day guidance and leadership of the client relations team and manages multiple client relationships; on and/or off-site management of the partner relationship between IT Service Desk and multiple clients.
You will be part of a team responsible for maximizing client satisfaction and the achievement of performance metrics, SLA's for your accounts.
Your day-to-day achievements will help support client retention and renewals and assist with client relationships to ensure satisfaction and resolving performance issues related to an inbound KPI driven call center.
This individual will oversee service contracts and will be responsible for establishing a relationship with HTC and client IT staff and Hospital Management to ensure HTC's Service Desk is providing excellent customer service and meeting contractual SLA's.
Responsibilities:
Manage a team of Client Relationship Managers by promoting and sharing best practices, maintaining standards of operations and promoting process improvement related to reporting solutions and mentoring client relations team.
Monitor the overall delivery of the service engagement and resolve any concerns by acting as a point of contact for escalations.
Analyze workload requirements, monitor schedules, and ensure that all requirements are met in a timely and accurate manner.Ensures submission of proper timekeeping such as processing payroll, reviewing and approving time off requests, maintaining proper staffing levels and ensuring proper time-keeping practices are adhered to in accordance with HTC policies and procedures.
Oversees account quality and operational performance, ensuring deadline adherence, reaction to industry trends and ensuring plan execution maps align with client objectives.
Demonstrates an ability to develop internal and client correspondence, communication plans, and new business proposals.Ensures performance expectations through coaching, career development planning and goal setting that is reviewed regularly, including during the performance review process for all direct reports.
Provides excellent customer service by being attentive, respectful and responsive.Develops strategy for the retention and growth of the existing client base while ensuring that the account management team delivers cost-efficient, quality service.
May be individually responsible for managing key accounts.Deliver a data driven approach to driving success measures based on client contractual SLAs and industry best practice.
Work closely with internal departments and develop a collaborative relationship to ensure timely resolution of client inquiries and improvement of service levels.
Coordinate and supervise daily / weekly / monthly activities of team members.Demonstrates good planning and organizational skills necessary to achieve business goals.
Engage in Voice of the Customer activities to build and maintain strong relationships with existing clients.
Develop and maintain documented departmental processes.
Participate in activities such as client events and conferences to help promote the business.
Implement strategies to ensure client retention.
Provide feedback to company stakeholders on client needs and preferences.
Analyze client data and trends to identify areas for improvement.
Knowledge, Skills and Abilities:
Knowledge of Help Desk/Call Center environments.
Excellent people skills to influence, understand and drive results.
Passion for world class customer service with the ability to become the client's best advocate ensuring continual improvement and increased customer satisfaction to ensure continued renewals
Strong analytical skills and demonstrated ability to effectively analyze data to identify trends and performance results.
Ability to manage large projects, teams, on multiple sizable accounts.
Demonstrated ability to deliver timely, accurate work product and demonstrate good follow up and follow through.
Must be able to function well with pressure, make decisions quickly and manage confidential information.
Ability to manage to timelines, stay organized and follow Project Management best practices is highly desired.
Prior Management/Leadership Skills.
Knowledge of Healthcare Operations is a big plus.
Job Requirements:
Experience in Call Center Management, Sales, Account Management or Customer Service within the Healthcare sector or other related experience.
Bachelor's degree in business or computer science is preferred but not required.
Proficiency with MS Office software skills (Word, Excel, PowerPoint, Outlook).
Find a purpose
Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.
Move ahead
Our success as a company is built on practicing inclusion and embracing diversity.
HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.
Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer.We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
HTC is proud to be recognized as a National Minority Supplier and an equal opportunity employer of protected veterans.About HTC Global Services
Shaping careers since our long tenured employees are a testimony of the work culture.
Join our global employee base of 12,000 and help us bring human expertise to tech in order to deliver purposeful solutions that amplify value.
#J-18808-Ljbffr
