- Coordinate, administer, and manage the renewal of assigned Maintenance & Support (M&S) and SaaS (Software as a Service) agreements. This includes but is not limited to documentation review, system accuracy/audits, contract setups, and terminations. Resolve discrepancies where appropriate. Serve as the primary point of contact for resolution of all solutions renewal issues. Follow up on Quarterly Business Reviews (QBR) with a view to expanding existing customers' use of Toshiba & 3rd party solutions.
- Coordinate, administer, and manage solutions sales orders. This includes but is not limited to order review, updates, audits, workflow approval, terminations, invoice, and payment tracking. Work closely with Solutions Sales Consultants to resolve problems, ensure effective and efficient processing, and maintain client satisfaction. Serve as the primary point of contact for resolution of all solutions order issues.
- Create and submit purchase orders for solutions and ensure products are received as contracted. Interface with TABS and/or TBS Teams to ensure timely processing of purchasing requests.
- Provide solutions, M&S, and SaaS renewal reporting to the Regional Director or VP of PS.
- Act as M&S and SaaS Contract billing backup as needed
- Perform other related duties as assigned.
- Associate degree or equivalent.
- A minimum of three to five years of experience in one or more of the following areas sales support, customer support, or account support. May have experience in contract billing.
- Must have demonstrated experience with ERP or CRM systems.
- Demonstrated experience with Microsoft Suite (Excel, Word, and PowerPoint).
- Must be able to follow processes/policies and understand the impact of actions on other parts of the organization.
- Must have good communication skills (written and verbal)
- Ability to Work in a fast-paced environment with changing priorities.
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- Pet Insurance
- 401(k) plan
- The company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
-
Client Success Specialist
1 week ago
Groupestahl St Clair Shores, United StatesThis is a remote role requiring that you live in one of the states where we currently have business operations (AL, AZ, FL, IN, KS, LA, MA, MD, MI, OH, PA, TX, UT, VA, WA). · Why join GroupeSTAHL? We value work/life balance. As a family-owned business, we know our work family is ...
-
Client Success Specialist
3 days ago
Urban Science Detroit, United StatesWe are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest cli ...
-
Client Success Specialist
2 days ago
GroupeSTAHL. St Clair Shores, United StatesJob Details · Level · Experienced · Job Location · GRP Corporate - St Clair Shores, MI · Remote Type · Fully Remote · Job Shift · Day · Description · This is a remote role requiring that you live in one of the states where we currently have business operations (AL, AZ, FL ...
-
Client Success Specialist
3 days ago
Urban Science Detroit, United StatesOverview and Summary · We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To ...
-
SC Success Specialist
1 week ago
Oracle Garden City, United StatesLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Oracle · SC Success Specialist · in · Boise , · Idaho · Job Description ...
-
Student Services Specialist Eoc-mc-41824
1 week ago
Hudson Valley Community College Troy, United StatesFounded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Sci ...
-
VP, Financial Consultant
3 days ago
Charles Schwab Troy, United States Full timePosition Type: RegularYour opportunity · At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. · Schwab's branch team is at the he ...
-
Registered Dietitian Part Time
1 week ago
Fresenius Medical Care Troy, United States Part timePURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...
-
Cloud Security Architect
9 hours ago
Radiant Technologies North Troy, United StatesOur client's main location is situated between the Schönbuch and Black Forest regions in North Troy. They have strong ties to the local community and foster a trusting and collaborative work environment with flat hierarchies. Currently, they are seeking an IT Security Architect ( ...
-
Construction Engineer
2 weeks ago
NebulaWorks Troy, United StatesBeckhoff Automation is one of the world's leading specialists in automation and control technology. As a family-owned company, we have been realizing innovative automation systems based on PC-based control technology since 1980. Today, with around 5,500 employees (as of March 202 ...
-
Initiative Office Austria
23 hours ago
NovaWorks Troy, MI, United States Freelance**4,200 Personalities. A Global Team. This is us.** · Welcome to Logwin Around the world, we plan and deliver logistics and transportation solutions for our customers in industry and trade. How do we achieve this? With people who make a difference. Whether by sea, land, or air in ...
-
Sales Representative in Field Service
23 hours ago
Sapphire Technologies Troy, MI, United States Freelance**NASKORSPORTS** · As one of the largest European wholesalers for sports nutrition, we distribute products such as protein bars, vitamins, and protein powder. With our approximately 200 employees, we not only supply our business customers throughout Europe, but our products can a ...
-
Student Success and Enrollment Specialist
2 days ago
Fitzgerald Public Schools Warren, United StatesPosition Type: · Non-Affiliated/Non-Affiliated · Date Posted: · 5/15/2024 · Location: · Fitzgerald Virtual Academy · POSITION: Student Success & Enrollment Specialist · LOCATION: Fitzgerald Virtual Academy · WORK YEAR: 12 month · SALARY: Non-Affiliated Salary based on educati ...
-
HR Project Specialist
2 days ago
ZGB Insight Troy, United States**Key Responsibilities**: · - Lead the planning, execution, and completion of assigned HR projects, ensuring they are delivered on time and within budget. · - Collaborate with cross-functional teams to gather project requirements, establish timelines, and allocate resources effec ...
-
Assoc Mgr Compliance
6 days ago
Regeneron Pharmaceuticals Inc. Troy, United StatesAs an Associate Manager Compliance Sourcing, you will be lead a team of Global Procurement Compliance Specialists supporting and maintaining cGMP compliance aspects of procurement operations. Major activities include the management and facilitation of the Approved Supplier List ( ...
-
Junior IT project manager for customer support
9 hours ago
Radiant Innovations Clawson, United StatesAbout the Company · CAS Software AG - Top employer, innovator, market leader for CRM/xRM and expert for CPQ solutions. · As a leading provider of CRM/xRM software and specialist for configurator solutions, we design innovative solutions for a better future based on our company p ...
-
Accounts Receivable Specialist
1 week ago
Meridian Landscaping, LLC Sterling, United StatesWe are looking for an Accounts Receivable Specialist to perform a variety of accounting and administrative tasks. Duties of the Accounts Receivable Specialist include providing support to our clients and internal management team, and assisting in daily office needs. Ultimately, a ...
-
Teacher, Reading
1 week ago
Loudoun County Public Schools Sterling, United States Part time**Job Overview** · The Reading Teacher role is to provide expert attention to the needs of students in the area of reading and support teachers in the implementation of effective reading instruction. · **Roles and Responsibilities** · - The following information is intended to de ...
-
Jr. Security Industrial Specialist
1 week ago
Raytheon Sterling, United States**Date Posted**: · **Country**: · United States of America · **Location**: · VA546: 23010 Ladbrook Drive, Dulles 23010 Ladbrook Drive Building 2, Sterling, VA, 20166 USA · **Position Role Type**: · Onsite · You have been redirected to RTX's career page as we have recently transit ...
-
Pharmacy Technician
1 week ago
Mosaic Pharmacy Service Sterling, United States**Does working in a patient-focused, closed-door pharmacy setting appeal to you?** · **Work Monday through Friday, day shift, in a state-of-the art pharmacy facility surrounded by one of the best pharmacy teams around** · **Position Title**: Pharmacy Technician - Patient Enrollme ...
Customer Success Specialist - Troy, United States - Toshiba America Business Solutions
Description
Hybrid Customer Success Specialist
The hourly range is $19.05-$25.58, depending on experience.
is a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint. We are a growing, dynamic organization that offers job stability while also providing growth opportunities.
Overview
Are you driven by purposeful work and the opportunity to grow your career? As our Customer Sucess Specialist based in Rochester, NY, you will enjoy making an impact acting as our essential link between clients, sales, operations, and service supporting the solution teams.
Explore the Learn More section below to gain more knowledge about .
Required Qualifications:
Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package, including the following:
Learn More
The content below is exclusively available on our careers site job descriptions:
-
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
