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Livonia

    Customer Success Advisor - Livonia, United States - One Way Franchise Service Center LLC

    One Way Franchise Service Center LLC
    One Way Franchise Service Center LLC Livonia, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • Competitive salary
    • Health insurance
    **About Us:**
    At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team.

    **Job Description:**
    We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented, dedicated to resolving customer inquiries efficiently and effectively.

    **Responsibilities:**

    - Respond promptly and professionally to customer inquiries via phone and email.
    - Identify and resolve service issues by providing accurate information and effective solutions.
    - Maintain up-to-date knowledge of our services and promotions.
    - Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.
    - Follow up with customers to ensure their issues and needs are resolved.
    - Collaborate with team members to improve processes and enhance the customer experience.
    - Gather customer feedback and report common issues to management for continuous improvement.
    - Support customers such as order processing, account information, and troubleshooting assistance.

    **Requirements:**

    - Previous experience in a customer service or support role preferred.
    - Excellent verbal and written communication skills.
    - Strong problem-solving abilities and a detail-oriented mindset.
    - Ability to multitask and manage time effectively in a fast-paced environment.
    - Proficiency with CRM systems and basic computer skills.
    - A positive attitude, patience, and empathy when dealing with customers.
    - A high school diploma or equivalent.

    **Benefits:**

    - Competitive salary.
    - Comprehensive health, dental, and vision insurance.
    - Paid time off.
    - Friendly and supportive team environment.
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