Customer Success Supervisor - Southfield, United States - Branex Group

Branex Group Southfield, United States

1 week ago

Description

Job Description

Full job description

Supervise the Road Ready/Fleetilla Customer Success Team
Coordinate product installations/replacements for both "In-Vehicle" and "Trailer Tracking" solutions
Lead efforts to resolve customer concerns in a timely manner
Identify and implement process and system improvements
Support training and development activities for both customers and internal resources
Lead employee coaching and development
Lead new customer onboarding and user interface training
Partner with customers to develop strategies that ensure best use of the product and achievement of maximum value from our services
Summarize product feedback gathered from customer meetings

Act as an advocate for customers with internal development and product teams

Gather customer feedback to contribute to the product road map
Launch new customer programs. Work directly with fleets on in-vehicle systems and network applications, sales, and solutions engineering to successfully launch new accounts
Form relationships with customers to educate them on product value, new product introductions, and features to drive optimal product use
Manage team's relationships with external customers on the system and network applications and acts as the voice of the customer on assigned projects
Identify upsell opportunities within existing customer base
Additional duties as assigned

EDUCATION REQUIREMENT(S):

BS in Engineering or equivalent technical degree

EXPERIENCE REQUIREMENT(S):

3-5 years of relevant account management/customer support. Preferred within commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
Candidates must be highly organized and detail-oriented with strong communication, reporting, and presentation skills and proven program management experience
Preferred candidates will have prior experience working with a fast-growth technology company, understanding of IoT products, and have prior established experience working in commercial vehicle, logistics fleet, telematics/connectivity, and/or automotive industries
Lead generation experience a plus
Travel to customers as needed

Company DescriptionBranex Group is headquartered in Auburn Hills, MI and is a certified Women's owned business through the Women's Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.

Company Description

Branex Group is headquartered in Auburn Hills, MI and is a certified Women's owned business through the Women's Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.

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