- Customer Onboarding: Assist in the onboarding process of new customers, ensuring a smooth transition and successful implementation of Siemens engineering and manufacturing software solutions.
- Training and Education: Provide training sessions and educational resources to customers to facilitate their understanding and proficiency in using Siemens software products effectively.
- Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and resolving technical or operational challenges promptly and effectively.
- Account Management: Collaborate closely with the sales team to support customer accounts, proactively identify opportunities for upselling or cross-selling, and contribute to revenue growth targets.
- Product Feedback: Gather feedback from customers regarding their experiences, challenges, and suggestions for improvement, and communicate this information internally to relevant stakeholders, including product development teams.
- Renewal Management: Assist in managing customer renewals by monitoring usage metrics, identifying potential renewal risks, and implementing strategies to mitigate churn.
- Customer Advocacy: Cultivate strong relationships with customers, acting as their advocate within the company and ensuring their voices are heard in decision-making processes.
- Documentation and Reporting: Maintain accurate records of customer interactions, feedback, and support tickets, and generate regular reports to track key performance metrics and customer success outcomes.
- Bachelor's degree in Business Administration, Engineering, Computer Science, or related field.
- 1-2 years of experience in a customer-facing role, preferably in customer success, account management, or technical support.
- Familiarity with engineering and manufacturing software solutions, particularly Siemens products, is highly desirable.
- Strong communication skills, both written and verbal, with the ability to articulate technical concepts clearly and effectively.
- Excellent problem-solving skills and a proactive attitude toward addressing customer needs and challenges.
- Ability to work collaboratively in a fast-paced environment, prioritize tasks effectively, and adapt to changing priorities.
- Proficiency in CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite.
- Medical, Dental & Vision Insurance
- Vacation and Holiday pay
- Employer matching 401K
- Hybrid work schedule after 90 days for eligible positions
- Tuition Reimbursement
- Flexible Spending Programs (FSAs)
- Short-Term & Long-Term Disability insurance
- Employee Referral Program
- Additional Voluntary Benefit Programs
- Off-site company events & Employee Luncheons
-
Customer Success
1 day ago
Waltonen Troy, United StatesJob Description · Job DescriptionJunior Customer Success Specialist - Engineering & Manufacturing Software · Company Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empowering organizations worldwide to optimize the ...
-
Customer Success
1 day ago
Waltonen Troy, United StatesJob Description · Job DescriptionJunior Customer Success Specialist - Engineering & Manufacturing Software · Company Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empowering organizations worldwide to optimize the ...
-
Customer Success Associate
1 day ago
Net At Work Troy, United StatesAbout Net at work: Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applicati ...
-
Customer Success Manager
1 day ago
HTC Global Services Troy, United StatesHTC Global Services wants you Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to adv ...
-
Customer Success Specialist
2 days ago
Toshiba America Business Solutions Troy, United StatesHybrid Customer Success Specialist · The hourly range is $19.05-$25.58, depending on experience. · is a leader in digital technology. Our people bring creative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the en ...
-
Customer Success Supervisor
21 hours ago
Branex Group Southfield, United StatesJob Description · Job DescriptionFull job description · Supervise the Road Ready/Fleetilla Customer Success Team · Coordinate product installations/replacements for both "In-Vehicle" and "Trailer Tracking" solutions · Lead efforts to resolve customer concerns in a timely manner · ...
-
Customer Success Manager
4 days ago
DMI Mobile Enterprise Solutions Hamtramck, United StatesDMI, LLC is seeking a Customer Success Manager Digital Management, LLC (DMI) is seeking a full-time Customer Success Manager to support the DMI team. Do you enjoy solving business problems with innovative software solutions? Do you enjoy working as a Manager, Project Management, ...
-
Customer Success Manager
3 days ago
DAVIDOFF OF GENEVEA Detroit, United StatesJob Description · Job DescriptionDescription:Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. · ...
-
Technical Customer Success Supervisor
4 days ago
Road Ready Advanced Telematics Southfield, United StatesRESPONSIBILITIES: · Supervise the Road Ready/Fleetilla Customer Success Team · Coordinate product installations/replacements for both "In-Vehicle" and "Trailer Tracking" solutions · Lead efforts to resolve customer concerns in a timely manner · Identify and implement process and ...
-
Registered Dietitian Part Time
41 minutes ago
Fresenius Medical Care Troy, United States Part timePURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functions as a member of the interdisciplinary healthcare team, supporting the FMCN ...
-
Entry-level salesperson in direct sales"
11 hours ago
SilverTech Troy, United StatesYour talent and our technology: a perfect match · Start your career in the Vodafone direct sales team for private customers. At Vodafone, we work every day towards a better future. For a world that is better connected, more inclusive, and sustainable. Because for us, technology i ...
-
Eclipse Enterprises East Troy, United StatesMore than just a laboratory. · The MVZ Labor Dr. Limbach & Kollegen GbR is part of an independent, medium-sized and owner-managed laboratory group that is already represented in several European countries. We support our customers around the clock in the field of medical-diagno ...
-
Skyline Enterprises Troy, United StatesAbout the Company · We are a highly modern and successful company in the international sanitation industry. We are the competence center of the international ROCA Group and a leader in plastic applications for high-quality flushing technology. Together with ROCA and LAUFEN, we de ...
-
Sr. Customer Success Engineer
1 week ago
Dynatrace Detroit, United States Paid WorkCompany Description · Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize ...
-
Polk Auto Solutions Customer Success Intern
4 days ago
S&P Global Southfield, United States Full timeAbout the Role: · Grade Level (for internal use): · 05 The Team: · We are seeking a motivated and detail-oriented intern to join our team for a summer internship. The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management a ...
-
Polk Auto Solutions Customer Success Intern
3 days ago
S&P Global Southfield, United StatesAbout the Role: · Grade Level (for internal use): · 05 The Team: · We are seeking a motivated and detail-oriented intern to join our team for a summer internship. The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management a ...
-
Employee (m/f/d) Sales Support
1 week ago
Redwood Ventures Clawson, MI, United States FreelanceAs one of the most successful and innovative personnel service companies in Germany, we are currently seeking a full-time Sales Support Representative (m/f/d) for our renowned client in Bremen, starting immediately. · **Your responsibilities**: · - Competent support and advice fo ...
-
Project Management for Electric Drives and Motors"
11 hours ago
Eclipse Enterprises Clawson, United StatesCreating Fascination: Your Responsibilities · Project management of development projects in the field of electric motors and drives according to the Stage-Gate process · Ensuring time, cost, and quality goals within the development process · Detailed coordination of project scope ...
-
Team Leader
11 hours ago
Velocity Enterprises Clawson, United StatesAbout the Company · We are Europe's leading platform for cloud services and hosting solutions. We successfully support our clients in their business development. Our company's success is driven by over 4000 employees in multiple countries worldwide, dedicated to fulfilling the ne ...
-
Junior IT project manager for customer support
11 hours ago
Radiant Innovations Clawson, United StatesAbout the Company · CAS Software AG - Top employer, innovator, market leader for CRM/xRM and expert for CPQ solutions. · As a leading provider of CRM/xRM software and specialist for configurator solutions, we design innovative solutions for a better future based on our company p ...
Customer Success - Troy, United States - Waltonen
Description
Junior Customer Success Specialist - Engineering & Manufacturing SoftwareCompany Overview: Geometric Solutions is a leading provider of Siemens engineering and manufacturing software solutions, empowering organizations worldwide to optimize their operations, enhance productivity, and drive innovation in their respective industries. We are dedicated to delivering cutting-edge technology solutions that enable our clients to achieve their business objectives efficiently and effectively.
Position Overview: We are seeking a proactive and enthusiastic Junior Customer Success Specialist to join our dynamic team. As a key member of Geometric Solutions, you will play a crucial role in supporting our sales team by ensuring the successful adoption and utilization of Siemens engineering and manufacturing software among our clients. You will be responsible for building strong relationships with customers, providing exceptional support, and driving customer satisfaction and retention.
Responsibilities
Geometric Solutions is a Siemens PLM Software partner providing Product Lifecycle Management (PLM) solutions. We configure, consult, implement, support, and train in technology solutions that integrate with products such as NX CAD (UG or Unigraphics), NX CAM, Teamcenter, Tecnomatix, Solid Edge, Simcenter; more. Extensive experience in the PLM discipline coupled with expertise in digital manufacturing is what makes us unique. Our goal is to provide you with a comprehensive roadmap, outlining the right tools, services and best practices to maximize your creativity, productivity and ultimately, your profitability.
Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap