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    Rooms Operations Manager - San Jose, United States - Destination by Hyatt

    Destination by Hyatt
    Destination by Hyatt San Jose, United States

    1 week ago

    Default job background
    Description
    Organization- Hotel De Anza

    Summary

    San Jose, CA

    The Hotel Operations Manager is responsible for planning and directing operations to improve productivity and efficiency in the Front Office, and Housekeeping

    Duties

    Assist the Assistant Director of Rooms with managing the Front Office, and Housekeeping
    Provide strong lobby presence to assist front desk agents and guests.
    Provide all aspects of shift coverage in Front Office and Housekeeping as needed.
    Monitors pre-arrival planning process to effectively deliver against guest preferences, maximize use of room inventories, and drive incremental revenue.
    Understands brand standards and operation requirements for performance in each of the discipline areas.

    Directs and works with Team members to carry out guest arrival and departure procedures, supports operational needs of the hotel.

    Ensure Front Office and Housekeeping are functioning to hotel standards (i.e. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards).
    Handle guest's special requests and customer concerns during shift.
    Perform all other front desk duties and responsibilities.
    Investigate and handle complaints, disturbances, emergencies, etc. during shift.
    Manage Team members Attendance calendar, time edits, and conduct call-arounds for shifts as needed.
    Coach, train, counsel hourly Team members and administer discipline as needed.

    Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

    Attend all hotel required meetings and trainings.
    Any other duties as assigned by the General Manager.

    Specific Job Knowledge, Skills And Abilities


    Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    Must be able to multitask and prioritize departmental functions to meet deadlines.
    Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    Desire to participate as a part of a team.
    Must be proficient in MS Word, Microsoft Excel, and other applicable computer systems.
    Must be able to define problems, collect data, establish facts, and draw valid conclusions.
    Extensive knowledge of the hotel, its services and facilities.
    Ability to maintain compliance with all local, state and federal laws and regulations.

    Salary Range:

    61,100-86,600

    Qualifications

    Qualifications

    High school or equivalent education required. Valid driver's license . Minimum of three to five years' related experience, including at least 2 years of leadership experience. Prior Hyatt experience preferred.

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