Product and Client Solution Operations Manager - San Jose, United States - TikTok

TikTok

Verified Company

San Jose, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

This team focuses directly on the product monetization integrity solutions and develop strategies for an array of areas including: product and operations, business trust and safety, and data analysis on a global scale.

Devise holistic and endtoend integrity solutions and roadmaps for monetization products and clients to ensure TikTok ads are safe and appropriate, and to support the business in unlocking revenue opportunities
Work closely and build trusted relationships with crossfunctional partners, including TikTok Monetization Product, Ad policy, Integrity Product teams, Data science, Integrity Operations Teams, Risk Governance, Training, and Experience teams
Proactively identify and resolve ad integrity related issues in our products and processes; translate problems into tangible and feasible solutions to drive growth, improve efficiency, experience and to manage risk and quality
Metrics monitoring and conducting necessary data and rootcause analysis to drive business growth and metrics optimization
Generate clear business requirements and partner with product and technical teams to deliver them
Anticipate growth and support headcount capacity planning and accurate forecasting for appropriate integrity coverage
Define and execute launch/gotomarket strategies
Prioritize business requirements to ensure you are working on the most impactful projects

Qualifications:

Minimum Qualifications:

Fluency or proficiency in Mandarin, for product launches and communication with external stakeholders
Highly datasensitive, with indepth interpretation through data analysis. You own key business integrity metrics across efficiency, quality, risk and experience.
Experienced in monetization products operation, especially in ad business operation and corresponding process optimization
Extensive experience in complex coordination, program management, product management, product operations, largescale commercial business risk control or technology/solution consultancy
You're entrepreneurial. You're selfdriven and organized. Comfortable working in ambiguous yet fastpaced environments and passionate about building solutions that scale
A clear communicator of product and other decisions and their rationale. Excellent communication skills (written and verbal) proven at all levels of an organization
Experienced in stakeholder management, strong influencing skills and proven ability to build trusted partnerships. With proven business analysis skills, you bridge technical and business to ensure alignment
You have a deep interest in developing and growing business opportunities by solving customer problems and proactively identifying opportunities to optimize products and processes
You have a strong innovative spirit and learn fast You are serious about delivering impact to the business. You are someone who finds joy and takes pride in the work you do
Bachelor's degree or above or equivalent education/work experience

Preferred Qualifications:

Experience supporting product launches in multiple markets ideally in ad integrity or risk control space
An indepth understanding of advertising business, content business and its related technologies
Interest / exposure to key verticals such as Search ads among performance advertising business
Business analysis, data engineering, technical background is preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Job Information
The base salary range for this position in the selected city is $ $270000 annually.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give the