About Qianwen Jiang:
Dedicated and diligent professional with a strong background in customer service. Experienced in various roles within the food service industry, including server, barista/cashier. I have obtained the CPT and the BLS Certification.
Experience
Show Sushi
La Palma, CA
Head Server
May 2022 - March 2023
Managed the phone ordering system, ensuring accurate and timely order processing.
Created and maintained weekly schedules for all servers.
Calculated and distributed daily tips to servers based on individual performance.
Utilized computer systems to reconcile daily revenue, generate reports, and maintain
accurate financial records.
Trained new servers, provided guidance and support, and fostered a positive team
environment.
New Qingdao Restaurant
Alhambra, CA
Server
December 2021 - May 2022
Managed takeout orders by answering phone calls, accurately recording orders, and
providing estimated wait times.
Assisted in-person customers with menu selections, offered recommendations, and
ensured a pleasant dining experience.
Collaborated with the owner to calculate daily revenue and prepare financial reports.
Handled bill payments, processed transactions, and resolved customer concerns or issues.
Onezo Boba
Los Angeles, CA
Barista/Cashier
May 2021 - December 2021
Welcomed customers, took and prepared their orders.
Operated the cash register, and maintained accurate transaction records.
Assisted with inventory management, monitoring stock levels and placing orders.
Education
Guangxi University of Finance and Economics
Guangxi, China
Bachelor's Degree in Accounting
Sep 2013 - July 2017
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