Operations Manager - Sunnyvale, United States - Domain Sunnyvale

Domain Sunnyvale

Verified Company

Sunnyvale, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Responsibilities:

QUALIFICATIONS:

At least 3 years progressive experience in a Rooms or F&B department Hotel; or a 4year college degree and at least 1 to 2 years' experience in a Rooms or F&B department at a Hotel; or a 2year college degree and at least 2 years of experience in a Rooms or F&B department at a Hotel.
Previous supervisory experience required.
Must be proficient in Windows Operating Systems
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful highpressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to convey information and ideas clearly.

RESPONSIBILITIES:

Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
As applicable to the hotel ensures the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments. Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
As applicable to the hotel assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
Participate in required M.O.D. coverage as scheduled.
Ensure that training in service standards is taking place in each department using the steps to effective training.
As needed assist the General Manager in recruiting hiring and training for Guest Services based on occupancy
Participate in weekly meetings with Front Desk to address oversell settings and react accordingly
Assist in creating a positive teamoriented environment that focuses on the guest through employee development and motivation.
Assist the Department Head or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer.
Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests management and all other employees.
Be familiar with S.O.P.'s in all Operations departments.
Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.
Ensure that all employees receive fair and equitable treatment according to Aimbridge Hospitality S.O.P.'s.
Complete required corporate training modules and become certified to train those as required.
Generally a promotional opportunity will require relocation to another property.
Be in the public areas during peak times greeting guests and offering assistance as needed.
Maintain procedures for handling of the hotel safe specifically with regard to security
Attend all scheduled meetings that take place on the property when you are scheduled.

Property Details:

Our Hotel:

Tucked away in the heart of the tech world, The Domain Hotel welcomes guests with a bustling vibe inspired by the culture of nearby startups.

In addition to boasting an impressive location that makes our property ideal for business and leisure travelers alike, The Domain Hotel offers comfortable accommodations that feature modern amenities to meet the needs of today's travelers.

Because our Sunnyvale, CA hotel is just moments away from Google, Apple, and Yahoo, guest